Join Our Team as an Avaya Implementation Specialist

Location: Remote
Project Duration: 12 months
Type: Staffing | Full-time

About the Role:
We are seeking 4 highly skilled Avaya Implementation Specialists to join a 12-month dynamic project, working remotely from Mexico. If you have a passion for cutting-edge telecom solutions and thrive in a fast-paced environment, this is your chance to be part of an innovative team.

What You’ll Do:

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- Configure, troubleshoot, and support Avaya Aura and Contact Center systems.
- Implement voice and contact center solutions, including third-party app integrations.
- Develop call flows, IVRs, contact routing, and reporting setups.
- Collaborate within ITIL frameworks—handling incidents, requests, changes, and problem management.
- Provide support in multi-OEM environments and migration projects.

Who You Are:

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- 5+ years hands-on experience with Avaya technologies:

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- Communication Manager, System & Session Manager
- Elite Contact Center / CMS / AES / Aura Messaging / WFO
- Orchestration Designer, IP Office, Media Gateways,



Media Servers
- Apache Tomcat and third-party CTI integrations
- Fluent in English (C1 - C2, spoken and written); French is a plus.
- Deep knowledge of Avaya Red Voice System.
- Experience in Managed Services environments.
- Excellent communication, presentation, and problem-solving skills.
- Proactive with a customer-focused mindset and team orientation.
- Supervisor or Contact Center leadership experience is desirable.
- ITIL certification or SDLC experience is a plus.

Perks & Benefits:

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- Competitive salary
- Join a vibrant, family-like community of professionals.
- Continuous learning with monthly technical courses and English classes.
- Comprehensive benefits
- Employee referral bonuses.
- Work on diverse projects to expand your expertise and grow professionally.

Additional Details:

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- Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM
- Work Mode: Fully remote
- Sector: Telecommunications
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📌 Avaya Implementation Specialist (Ciudad de México)
🏢 Xideral
📍 Ciudad de México