u003cpu003eu003cstrongu003eJob ID:u003c/strongu003e u003cspanu003e******u003c/spanu003eu00a0u003cbru003eu003cstrongu003eRequired Travelu003c/strongu003e :u003cspanu003eMinimalu003c/spanu003eu00a0u003cbru003eu003cstrongu003eu003cspanu003eManagerial - Nou003c/spanu003eu003c/strongu003eu003cbru003eu003cstrongu003eLocation:u00a0u003cspan contenteditable="false"u003eMexico-Guadalajara (AM)u003c/spanu003eu003c/strongu003eu00a0u003c/pu003eu003cdivu003eu003cdiv no-style=u****padding: 10px 0px;border: 1px solid transparent;u****u003eu003cdiv no-style=u****font-size:20px;word-wrap: break-word;u****u003eu003cH2 no-style=u****font-size: 1em; margin: 0pxu****u003eu003cbu003eWho are we?u003c/bu003eu003c/H2u003eu*******;u003c/divu003eu003cdivu003eu003cpu003eAmdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customersu**** innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providersu**** migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal ****.u003c/pu003eu003c/divu003eu003c/divu003eu003cdiv no-style=u****padding: 10px 0px;border: 1px solid transparent;u****u003eu003cdiv no-style=u****font-size:20px;word-wrap: break-word;u****u003eu003cH2 no-style=u****font-size: 1em; margin: 0pxu****u003eu003cbu003eIn one sentenceu003c/bu003eu003c/H2u003eu*******;u003c/divu003eu003cdivu003eu003cpu003eResponsible for providing outstanding technical support to a general customer base.u003c/pu003eu003cpu003eKeeps ownership for the resolution of complex technical problems, including debugging, simulations,



locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.u003c/pu003eu003c/divu003eu003c/divu003eu003cdiv no-style=u****padding: 10px 0px;border: 1px solid transparent;u****u003eu003cdiv no-style=u****font-size:20px;word-wrap: break-word;u****u003eu003cH2 no-style=u****font-size: 1em; margin: 0pxu****u003eu003cbu003eWhat will your job look like?u003c/bu003eu003c/H2u003eu*******;u003c/divu003eu003cdivu003eu003culu003eu003cliu003eProvide engineering expertise to fix, modify and engineer software solutions and configurations, to ensure that the product/solution performs within efficient design specifications.u003c/liu003eu003cliu003eInvestigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.u003c/liu003eu003cliu003eAnalyze production issues from the business and application/code perspective and outlines corrective actions.u003c/liu003eu003cliu003eTechnical focal point with other teams to resolve cross product/solution issues.u003c/liu003eu003cliu003eOwnership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.u003c/liu003eu003cliu003eBring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools,



various innovations and techniques and the reuse of existing solutions.u003c/liu003eu003cliu003eContribute in meeting various SLAu****rsquo;s and critical metrics to guarantee that tasks are completed on time and the delivery timelines meet the quality targets of the organization.u003c/liu003eu003cliu003eOnboard new employees and train them on processes and collaboration with team members. Take active role in team building, including technical mentoring and knowledge transfer.u003c/liu003eu003cliu003ePartner with internal/external customers to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied.u003c/liu003eu003c/ulu003eu003c/divu003eu003c/divu003eu003cdiv no-style=u****padding: 10px 0px;border: 1px solid transparent;u****u003eu003cdiv no-style=u****font-size:20px;word-wrap: break-word;u****u003eu003cH2 no-style=u****font-size: 1em; margin: 0pxu****u003eu003cbu003eAll you need is...u003c/bu003eu003c/H2u003eu*******;u003c/divu003eu003cdivu003eu003culu003eu003cliu003eBacheloru****rsquo;s degree in Computer Science/Information Technology or equivalentu003c/liu003eu003cliu003e5 yearsu****rsquo; experience as a Software Support Engineeru003c/liu003eu003c/ulu003eu003c/divu003eu003c/divu003eu003cdiv no-style=u****padding: 10px 0px;border: 1px solid transparent;u****u003eu003cdiv no-style=u****font-size:20px;word-wrap: break-word;u****u003eu003cH2 no-style=u****font-size: 1em; margin: 0pxu****u003eu003cbu003eWhy you will love this job:u003c/bu003eu003c/H2u003eu*******;u003c/divu003eu003cdivu003eu003culu003eu003cliu003eGet a chance to gain valuable experience and wide knowledge of Software integrative systems!u003c/liu003eu003cliu003eGet the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!u003c/liu003eu003c/ulu003eu003c/divu003eu003c/divu003eu003c/divu003eu003cpu003eu003cuu003eu003cstrongu003eu003ca >

📌 Software Support Specialist (Xico)
🏢 Amdocs
📍 Xico