Job Title: Healthcare Patient Specialist (Calling & Insurance Verification) Mérida, Mexico (Onsite Hub) Salary: 16,********,000 MXN / month + Competitive Benefits Full-time | Monday – Friday (U.S. Business Hours) Fast-Track Hiring via Spark Hire Are you a sharp, bilingual professional who loves interacting with people but also enjoys analytical, detail-oriented problem-solving? Snapscale has been partnering with premium U.S. medical clinics since ****. Our Mérida Delivery Center is expanding, and we are looking for versatile, high-caliber talent to take on a dynamic dual-focus role that sits at the center of U.S. healthcare operations. The Dynamic of the Dual Role: This is not a repetitive, single-task job. Your day will be split between two critical skill sets: 1. Patient Care & Communications (Interpersonal Focus): • Act as the warm, professional voice of U.S. concierge medical clinics. • Handle inbound inquiries and conduct proactive outreach for patient scheduling, onboarding, and intake. • Overcome patient hesitations with empathy and clear, confident communication. 2. Insurance Verification & VOB (Analytical Focus): • Call U.S. insurance networks directly to perform deep-dive Verification of Benefits (VOB). • Cross-reference complex coverage data, deductibles, and co-pays with absolute accuracy. • Update electronic medical records (EMR/EHR) and billing tracking systems without errors. What You Get: • Stable, competitive monthly salary (16,********,000 MXN).



• Premium paid training mapping out both patient psychology and U.S. insurance systems. • A collaborative, high-energy local office hub with performance-based hybrid/remote roadmaps after 12 months. • Genuine career scaling within a fast-growing international operations firm. *Note: This is an administrative operations role. If you are seeking a clinical practitioner track (doctor, therapist), this position will not align with your goals.* --------------------------------------------------------- How to Apply: We move fast for top talent. Submit your resume today, and look out for our automated Spark Hire video invitation in your inbox. Record your 5-minute video introduction immediately to bypass the manual resume review queue and land an interview with our team! What We Are Looking For: • Full Bilingual Fluency: Exceptional, natural English communication skills (written and spoken) are required to negotiate comfortably with U.S. insurance representatives and patients. • The "Dual" Mindset: You need to be highly articulate and empathetic on the phone, yet structured and zero-tolerance for data entry errors when handling insurance metrics. • Experience: 1–3 years of experience in a clinic administrative role, high-tier customer success, hospitality management, or advanced call center environments. (Full paid training on U.S. insurance frameworks is provided!)

📌 Healthcare Patient Specialist (Calling & Insurance Verification) (San Luis Potosí)
🏢 Snapscale
📍 San Luis Potosí