Senior Project Manager - Help desk About ICORP Join ICORP , a leading company in technological solutions, committed to: Goal: Managing, coordinating, and optimizing the technological support for retail operations, digital platforms, and corporate systems.

Mission: Ensuring business continuity, efficient incident resolution, and the seamless implementation of new technological solutions without impacting operations.

The Position: Senior Project Manager - Supply Chain Digital Department: IT Reports to: Coordinator Location and Modality Location: Mexico City, CDMX.

Specifically Modality: Hybrid Model.

Schedule: Monday to Friday, from 08:00 to 18:00 hrs.

Key Responsibilities & Activities Monitor and report service performance using KPIs and executive dashboards. ITIL, ISO). Document processes for the logistics, supply chain, and digital markets areas. Support internal audits to provide documentation and evidence. Adopt best practices in project management services.

Education and Experience Educational Level: Engineering or bachelor's degree in systems or related field.

Experience: +5 years leading IT support teams in retail and digital platforms.

Required Language Language:



Spanish and English.

Required Level: Advanced English (B2).

Technical

Knowledge (Must-Haves) ️ Incident and problem management (ServiceNow). Monitoring and dashboards (Splunk, New Relic, Solarwinds, BigPanda, Cisco, Prime, VeloCloud). L1/L2 support for retail infrastructure (POS, Windows servers, Apple devices with MDM). Basic SQL for inventory traces and logs. Agile project management tools (Asana, Jira).

Desirable

Knowledge and Certifications (Nice-to-Haves) Operation on digital platforms (e-commerce, app, SNKRS). Management of technological providers (ISPs, hardware, professional services). MDM Administration (Workspace ONE, JAMF, Intelligent HUB, ABM). Reporting in Tableau and Adobe.

Certifications: Splunk Core Certified User (Equivalent experience: AWS Cloud Practitioner Essentials (Equivalent experience accepted). Core Skills and Abilities Leadership and team management. Analysis of complex problems and decision-making under pressure. Planning, organization, and management of multiple projects.

📌 Project lead & digital user experience (Ciudad de México)
🏢 icorp
📍 Ciudad de México