Descripción de la empresa "We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder General supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Develop, maintain, lead and measure Expeditors' product and service deliverables to satisfy the specific needs of a Customer Account(s). Continually seek opportunities for service enhancement and improved tactical management.

Note that these competencies are found in employee's My Development Plan view and in the employee's performance evaluation in the Professional Development Center.

Exceptional Customer Service: Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). Consistently completes quality work that matches job expectations.

Is committed to operational excellence and continuous improvement for own job function and across the network. Is punctual and can be relied on for planning purposes. Provides relevant and timely information to co-workers, customers and service providers.

Culture: Exhibits and promotes the company's 10 cultural attributes: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Account Manager Core Competencies

This section lists the core business-critical skills, knowledge and behavior applicable to Account Mangers and should not be edited. Note that these competencies are found in employee's My Personal Development Plan view in the Professional Development Center.



The scope of responsibility for these competencies may vary based on the type of account manager role (GAM, LAM etc.). collaborate to create and validate solutions (product, service, tech) that deliver quantifiable customer benefits; and leverage customer knowledge and relationships to influence positive outcomes.

Customer Management

Continuously builds and maintains strong relationships throughout a customer's business hierarchy in order to understand organizational dynamics, decision-making, and strategic executive alignment leading to trusted partner status. associated product, service, and vertical knowledge

• Business Intelligence Develops and maintains Data Fluency combined with effective use of business intelligence tools for: information gathering, processing, and analysis; performance management and improvement

• Account Manager-Specific Tasks and Duties Maintain customer SOPs. Manage activity in the CRM. System &

• Tools &

• Account Administration Proper Customer Organization structure in CRM following the company's global standards. CRM input and management always ensuring data integrity. Assist in creating and maintaining Customers SOPs and ensure full ownership of tactical responsibilities by operation and customer service teams.

Retention

Establish proper customer business mapping to ensure complete understanding of customer's global business, stakeholders, spending, strategy, goals, etc. Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals. Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPls, service deliverables, initiatives, etc.)



Initiate value-added solutions based on Expeditors service offerings and technology.

Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews.

Development

Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations. Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations. Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure.

Schedule regional & international travel when necessary to address global business need and growth potential. Continuous review of customers revenue report and analysis aimed at identifying "at risk" customers and negative trends.

Physical Demands Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. Proven work experience in business development Knowledge of Expeditors' products and services Knowledge of required Expeditors' operating systems Proficient in MS Office and CRM Software Ability to define, develop and document business processes and procedures Strong presentation skills Strong analytical skills Proven problem solving and interpersonal skills Excellent PC skills including word processing, presentation and spread sheet programs. Información adicional Expeditors ofrece excelentes beneficios Sueldo competitivo Prestaciones superiores a la ley Seguro de vida Seguro de gastos médicos mayores Plan de compra de acciones para empleados Programa de Capacitación y Desarrollo de Personal Expeditors offers excellent benefits Competitive salary Features above the law Life insurance Insurance of major medical expenses Employee Stock Purchase Plan Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.

📌 Querétaro | Local Account Manager (Zapopan)
🏢 Expeditors
📍 Zapopan