A New York-based estate planning practice is seeking a full-time Bilingual Remote Legal Receptionist and Intake Assistant.

Role Title: Remote Legal Receptionist & Intake Assistant

Hours: 09:30 - 19:00 (Eastern Time)

Industry: Law

Location: Remote

Rate: $1,200 per month

You will serve as the first point of contact for prospective and existing clients, handling inbound calls and providing associated intake and administrative support. This is a reception and client-facing position, rather than a substantive legal role.

Responsibilities

- Answer inbound calls promptly and provide a warm, professional first point of contact in both English and Spanish.
- Identify the purpose of each call, gather relevant initial information and record clear, accurate notes.
- Direct calls and enquiries to the appropriate team member.
- Schedule and reschedule consultations, send confirmations and maintain the practice calendar.
- Respond to routine telephone and email enquiries using approved information.
- Follow up with prospective and existing clients regarding outstanding intake information and documentation.
- Maintain accurate client and prospective-client records.




- Provide general administrative support, including data entry, inbox management, electronic filing and task tracking.
- Escalate urgent or sensitive matters promptly.
- Recognise the boundaries of the role and avoid providing legal advice.

Requirements

- Fluency in both Spanish and English is essential.
- Excellent spoken English, with clear pronunciation and a confident, patient and professional telephone manner.
- Strong written communication skills in both English and Spanish.
- Previous experience in reception, client service, call handling, intake or administrative support within a law firm.
- Strong organisational skills and attention to detail.
- The ability to manage competing priorities and follow tasks through to completion.
- The ability to handle confidential information appropriately.
- Reliable availability throughout the required Eastern Time working hours.

Interested in applying? Simply click the link below to apply online today:

https://roocru.co.uk/jobs/posted/1e077605-62e3-4494-b93b-e362d60c4bd9

📌 Remote Legal Receptionist & Intake Assistant (México)
🏢 RooCru
📍 México