We're seeking a passionate Remote Travel Agent to delight clients and ensure every journey is seamless magic.

Responsibilities

- Connect with clients to understand their needs, resolve issues, and exceed expectations on every trip detail.
- Handle inquiries via email, chat, phone—transforming concerns into a happy yes.
- Spot trends in client feedback to refine services and personalize support for luxury escapes.
- Optimize response funnels, minimizing delays and boosting satisfaction scores.
- Nurture relationships post-booking, ensuring smooth travels from itinerary to homecoming.
- Deliver top-tier, high-touch service with empathy, expertise, and a smile

Nice to Have

- Travel industry savvy and AI tools for quick personalization (preferred,



not required - zero experience also welcomed
- Stellar communication skills.
- Experience with social media platforms

What You Get

- Fully remote work
- Comprehensive onboarding and training
- Great team atmosphere
- Big growth potential

Who We Are We serve the luxury travel niche, curating journeys that embrace luxury and slow travel—savoring each moment, immersing in culture, and valuing quality over speed. Ready to be the hero behind epic adventures? Apply now and elevate your career!

📌 Remote Travel Customer Service Agent (Monterrey)
🏢 Dream Voyages
📍 Monterrey