Key Responsibilities

● Policy Service & Administration: Process policy endorsements, handle renewal management, assist with quoting, and support remarketing across Personal and Commercial lines.

● Inbox Triage & SLA Compliance: Triage client and internal communications to maintain a strict 2-hour SLA for internal manager requests and a 4-hour SLA for incoming client inquiries.

● Database & CRM Maintenance: Maintain data integrity across agency management software, specifically AgencyZoom and QQ Catalyst.

● Client & File Support: Assist clients with service requests, verify policy details (such as VINs, driver records, and property specs), and log all touchpoints as actionable tasks.

Requirements & Qualifications

● Shift Coverage: Must be fully available during US Pacific Time (PST) business hours.

● Language Skills:



Advanced fluent English (C1/C2); Spanish bilingual skills are a plus.

● Attention to Detail: Strong focus on 100% accuracy in data entry, client records, and administrative task tracking.

● Software Adaptability: Ability to learn agency CRMs (AgencyZoom, QQ Catalyst) and carrier rating portals quickly.

● Technical Setup: Must have a dedicated, distraction-free home office setup with high-speed internet.

Role Details

● Employment Type: Full-time, Remote

● Schedule: US Pacific Standard Time (PST) business hours

● Hourly Rate: $5.00 / hour

Job Types: Full-time, Commission

Pay: $85.00 per hour

Expected hours: 40.0 per week

Work Location: Remote

📌 Representante de Servicio al Cliente (CSR) (México)
🏢 MIIA Insurance
📍 México