Job SummaryBachelor's degree or equivalent experience3-5+ years in Knowledge Management, Digital Workplace, ITSM, or related fieldExperience working with knowledge platforms (e.G., ServiceNow)Strong experience in:Governance and process designCross-functional collaborationData-driven decision makingExcellent writing and communication skills with English being the primary language with a focus on clarity and usability.Ability to collaborate effectively with cross-functional teams to identify knowledge gaps and create relevant content.Experience with knowledge management tools and content management systems.Analytical mindset with the ability to interpret data and improve content based on user engagement and feedback.Detail-oriented, with excellent organizational and project management skills.Position OverviewInsulet is seeking a strategic and execution-focused Knowledge Management Product Owner to lead the transform ation of Knowledge Management into a scalable, AI-enabled enterprise service.This role evolves beyond traditional content management to own the Knowledge Management product, including governance, lifecycle, quality, and continuous improvement.The Product Owner will ensure knowledge is trusted, standardized, and AI-ready, enabling employees to access actionable solutions, drive self-service, and improve operational efficiency.The idóneo candidate will act as the single point of accountability for the KM service.
This is a shift from "managing articles" to "owning the knowledge ecosystem and outcomes."ResponsibilitiesDefine and own the KM product vision, roadmap, and backlogAlign KM priorities with AI, employee experience,



and business strategyAct as the end-to-end owner of the KM service and outcomesEstablish and enforce KM governance (roles, standards, lifecycle, controls)Define taxonomy, templates, metadata, and content standardsEnsure clear ownership between KM, platform, and business domain ownersMaintain audit readiness and compliance standardsEnsure knowledge is structured, standardized, and reusableDefine and manage translation and localization standards to ensure knowledge is accessible, consistent, and up to date across regions and languagesPartner with platform teams to enable AI, search, virtual agent, and localization capabilitiesPosition knowledge as a strategic enabler of automation and AI-driven experiencesOwn end-to-end lifecycle:CreateReviewApprovePublishMaintainRetireShift focus from content creation to curation, orchestration, and quality controlEnsure content accuracy, relevance, and usabilityDefine and track key performance indicators (KPIs) such as self-service adoption, knowledge usage, content quality, and search effectivenessUse data and insights to continuously improve knowledge performance and identify gapsEducation and ExperienceMinimum RequirementsBachelor's degree or equivalent experience3-5+ years in Knowledge Management, Digital Workplace, ITSM, or related fieldExperience working with knowledge platforms (e.G.,



ServiceNow)Strong experience in:Governance and process designCross-functional collaborationData-driven decision makingExcellent writing and communication skills with English being the primary language with a focus on clarity and usability.Ability to collaborate effectively with cross-functional teams to identify knowledge gaps and create relevant content.Experience with knowledge management tools and content management systems.Analytical mindset with the ability to interpret data and improve content based on user engagement and feedback.Detail-oriented, with excellent organizational and project management skills.Preferred Skills and CompetenciesStrong communication and stakeholder influence skillsKnowledge architecture (taxonomy, metadata, lifecycle)ServiceNow certifications (CSA, CAD, or equivalentExperience with AI, automation, or digital workplace initiativesExperience as a Product Owner, Service Owner, or Process OwnerPhysical Requirements (if applicable)Must be available to possibly travel 1-2 times per year to the USInsulet started in **** with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform.
In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.We are looking for highly motivated, performance driven individuals to be a part of our expanding team.
We do this by hiring amazing people guided by shared values who exceed customer expectations.
Our continued success depends on it!
#J-*****-Ljbffr

📌 Knowledge Product Manager - Servicenow (Jalisco)
🏢 Insulet
📍 Jalisco