Job Summary – (Role Summary)The Field Marketing Services Task Force Manager provides adaptable, interim support across the Field Marketing Services organization to ensure continuity, accelerate onboarding, and support key initiatives during periods of growth, transition, or change.This role supports the development and execution of marketing plans, programs, promotions, processes, and communications across multiple functions, and leads assigned projects on a short- or long-term basis.
The Task Force Manager operates as an agile, cross-functional resource, quickly adapting to business needs and delivering high-impact support where it is most critical.Essential Duties and Responsibilities – (Key Activities)INTERIM COVERAGEProvide interim support across multiple functions within Field Marketing Services (AMER), stepping into active roles and workflows as needed.
Supported functions may include:Account Management Team Act as a direct point of contact for stakeholders and participating hotels.
Drive client relationship management, strategic marketing planning, and project management of Field Marketing service deliverables for an assigned hotel portfolio.Centralized Marketing Team Support execution of marketing deliverables for hotels on bundled Commercial Services programs.
Partner closely with Commercial Strategists to deliver revenue, sales, and marketing initiatives aligned to program objectives.Content Marketing Services Team Support hotel content strategy and execution, including website content management, AI/SEO optimization, creative services,



and social media management.Growth & Enablement Team Provide support across Operations, Analytics, Strategy, and Business Development functions to enhance scalability, efficiency, and program growth.SCALING SUPPORTSupport pre-opening and renovation marketing programs, ensuring readiness and alignment with brand and Field Marketing standardsAssist with onboarding and activation of new hotels enrolling in Field Marketing ServicesProvide surge support during periods of accelerated growth, high enrollment volume, or shifting business prioritiesSPECIAL PROJECTSLead and manage assigned projects, which may range from short-term initiatives to longer-term strategic effortsDrive project execution from planning through delivery, ensuring alignment with business objectives and timelinesCoordinate cross-functional stakeholders to deliver outcomes efficiently and effectivelyCONTINUITY & TRANSITION MANAGEMENTEffectively transition into and out of roles, ensuring minimal disruption to operationsProvide clear documentation, knowledge transfer, and communication to support seamless handoffs to permanent team membersMaintain visibility into priorities, progress, and risks throughout engagementsKey Skills & ExperiencesEducationBachelor's or Master's degree in Marketing,



Business, Hospitality, or a related field, or an equivalent combination of education and experienceExperienceEight or more years of progressive experience across marketing, with experience within a hotel field marketing organization or a related industry preferredClient-facing experience required, with proven ability to manage stakeholder relationships effectivelyDemonstrated ability to work across multiple functions and adapt quickly in fast-paced, evolving environmentsExperience in hospitality, multi-unit, or service-based organizations preferredTechnical Skills & KnowledgeStrong proficiency in Microsoft 365 (Excel, PowerPoint, Teams, SharePoint) and project management tools (e.G., Smartsheet, Salesforce, or similar platforms)Demonstrated fluency in leveraging AI tools (e.G., Microsoft Copilot or similar technologies) to enhance productivity, streamline workflows, and support data-driven decision-makingAbility to manage multiple projects simultaneously with competing prioritiesStrong analytical and problem-solving skills with attention to detailCore CompetenciesHighly organized with exceptional time management and attention to detailAgile and adaptable, with the ability to quickly ramp into new functions and deliver resultsCollaborative team player with strong interpersonal and stakeholder management skillsSolutions-oriented mindset with a proactive approach to problem solvingClear and effective communicator, both written and verbalFluency in English and Spanish required#J-*****-Ljbffr

📌 Manager, Task Force - Field Marketing Services (Jalisco)
🏢 Intercontinental Hotels Group
📍 Jalisco