We are looking for a Technical Support Engineer to join a growing customer-facing technical team.
This role sits between traditional customer support and software engineering.
The idóneo candidate is someone who is comfortable working directly with customers while also having the technical curiosity and problem-solving ability to investigate complex issues, understand integrations, review technical configurations, and work with code when necessary.
We are looking for someone who can go beyond standard support procedures, dig into technical problems, understand how systems interact, and independently determine the best path toward a solution.
The role may also support technical onboarding, implementation, integrations, and migrations, making previous experience helping customers implement or configure technical products especially valuable.ResponsibilitiesProvide advanced technical support for customers, handling issues that require deeper investigation beyond standard frontline supportTroubleshoot complex customer issues across product functionality, configurations, integrations, and technical workflowsInvestigate problems independently and move beyond predefined support procedures when necessaryCommunicate directly with customers to understand technical issues, explain solutions, and guide them through troubleshooting stepsReview and understand existing code, configurations, logs, or technical documentation when needed to diagnose problemsWork with integrations and connected systems, including APIs, webhooks, automation tools, and other integration methodsSupport customers during technical onboarding and product implementationAssist with configuration, migrations, integrations, and other activities required to successfully launch new customersPartner with Solutions Engineering, Integration Engineering, Product,



and Engineering teams when issues require deeper technical expertiseIdentify when an issue can be resolved independently versus when it needs to be escalated to Product or EngineeringUse available tools, documentation, AI resources, and independent research to investigate and solve unfamiliar technical problemsHelp improve technical support and implementation processes as the team continues to grow and matureDocument recurring issues, troubleshooting approaches, and implementation knowledge to improve future support efficiencyBalance strong technical problem-solving with a customer-focused and service-oriented approachRequirementsPrevious experience in technical support, technical implementation, solutions engineering, integration support, implementation consulting, or a similar customer-facing technical roleStrong troubleshooting and analytical skillsAbility to independently investigate technical problems and determine potential solutionsComfortable working directly with customers and translating technical concepts into clear, understandable languageExperience working with software integrations, such as APIs, webhooks, Zapier,



or similar technologiesAbility to understand and review code without necessarily being a full-time software developerGeneral familiarity with modern web applications and how front-end and back-end systems interactStrong technical curiosity and willingness to learn unfamiliar systems and technologiesComfortable working in an evolving environment where processes may still be developingStrong communication, organization, and follow-up skillsAdvanced English proficiency is requiredPreferred QualificationsExperience with technical onboarding or software implementationExperience supporting customer migrations, integrations, or system configurationFamiliarity with Python or the ability to understand basic Python codeFamiliarity with front-end technologies and conceptsExperience troubleshooting APIs, webhooks, or third-party integrationsPrevious experience in a SaaS or technology companyExperience working with distributed technical and engineering teamsBenefitsChristmas Bonus: 30 days, to be paid in DecemberMajor Medical Expense Insurance: Coverage up to $25,000,****** MXNDental Insurance: Always smile with confidence!
Life Insurance: (Death and MXN Disability)Vacation Days: 12 vacation days in accordance with Federal Labor Law + Floating Holidays: 3 floating holidays in addition to the 7 official holidays in MexicoCell Phone Reimbursement & Transportation Subsidy.Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.Multicultural Exposure: Work with operations within Mexico and the United StatesMezTal Internal Events: Strike a healthy balance between your professional and personal goalsExclusive Discounts: Benefits with different companies for being part of MezTalAcademic Agreements: Access to national universities and language schoolsWhy Join MezTal?
At Meztal, we prioritize innovation, collaboration, and personal growth.
You'll have the opportunity to work on meaningful projects, be part of a supportive team, and enjoy a culture that values work-life balance and professional development.
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📌 Technical Support Engineer (Jalisco)
🏢 Meztal
📍 Jalisco