Link to Apply:

https://heva.co/hiring/apply

Company Description heva is an AI practice management platform for doctors serving medical tourists. Founded by product and technical leaders from Apple, Google, Stryker, and Harvard, heva is scaling quickly and eager to grow its team.

We are backed by top tier investors, including Flybridge Capital, Benchstrength, Collide Capital, Spice Capital, Bharat Biotech, and The MBA Fund.

Join us to reshape the future of integral healthcare.

Role Description heva is the operating system for cross-border care, connecting U.S. and international patients with vetted clinics across Latin America.

As an Appointment Setter based in Mexico City, you'll sit at the top of our B2B sales funnel — filling the Account Management team's calendar with prequalified clinic and doctor meetings through both outbound cold outreach and fast response to inbound leads. This is a high-activity, phone-first role for someone who is rejection-proof, learns fast, and treats every script and tactic as something to test and improve rather than something to guess at.

Responsibilities

- Cold-call clinics and doctors in target markets, prequalifying each prospect on fit — the right vertical (plastics, bariatrics, dental, or IVF), international-patient appetite, patient volume, decision-maker access, and tech readiness — and book discovery or demo calls for the Account Management team.
- Respond quickly to inbound leads from campaigns, the website, Instagram, WhatsApp, and referrals, qualify them, and get them booked.
- Disposition every call and log it to the Notion CRM in real time, keeping the pipeline clean and up to date.
- Hit daily activity targets and weekly booked-meeting quotas,



and protect show rate through confirmations and reminders.
- Bring proven outbound or dialer calling experience with a track record of successfully setting appointments.
- Maintain a strong phone presence, staying resilient and high-activity through rejection and high call volume.
- Practice strong CRM discipline with clean, consistent call-disposition habits.
- Bring healthcare, medical-tourism, or B2B SaaS calling experience, which is a plus.
- Bring fluency with Apollo.io or similar prospecting tools, which is a plus.

Qualifications

- Rejection-proof phone presence — cold dials, gatekeepers, and hang-ups don't rattle you, and you pick up the next call without hesitation.
- Coachable and quick to learn — you take feedback without ego and get to competence quickly in an early-stage, fast-moving environment.
- You treat scripts, flows, and tactics as testable, proposing variants, measuring results, and iterating on what wins instead of guessing.
- Comfortable with ambiguity and incomplete playbooks — biased to action, shipping, learning, and improving rather than waiting for perfect instructions.
- Bilingual in English and Spanish, business-fluent in both directions, for U.S. patients and LATAM clinics.
- Comfortable working across WhatsApp, Instagram, web, email, and phone as everyday channels.
- Understands heva as a full cross-border healthcare operating system (AI chat, U.S. patient financing, CRM, deposits, intake, pre/post-op) rather than a chatbot or CRM tool.

What we'll measure:

- Dials per day and connect rate.
- Qualified appointments set per week.
- Show rate and appointment-to-opportunity conversion — quality, not just volume.

📌 Sales Development Representative (Ciudad de México)
🏢 heva
📍 Ciudad de México