We are seeking customer-focused and dependable Customer Care Representatives to join our growing remote team. In this role, you will support customers across phone, email, webchat, and social channels , helping resolve inquiries related to orders, billing, product information, returns, and general account support.

We’re looking for strong communicators who can deliver professional, empathetic service while thriving in a fast-paced remote environment. If you enjoy helping people, solving problems, and creating positive customer experiences, we’d love to hear from you.

Key Responsibilities

- Provide excellent customer service through phone, email, chat, and social channels.
- Assist customers with order inquiries, returns, billing questions, and product information.
- Accurately enter customer and order information into internal systems.
- Resolve customer concerns professionally and escalate issues when necessary.
- Maintain records of customer interactions and actions taken.
- Identify opportunities to improve customer satisfaction and support sales initiatives.
- Collaborate with team members and supervisors to ensure smooth operations.

Qualifications

- Strong English verbal and written communication skills
- Customer service or call center experience preferred
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and ability to navigate multiple systems
- Typing speed of 30+ WPM preferred




- Adaptable and team-oriented attitude

Work Environment

- Fully remote position
- Must be comfortable working with your camera on during the entire shift
- Must be comfortable working weekends and flexible schedules as needed
- Independent contractor agreement
- Weekly payments in USD
- $5.50 USD per hour

Schedule

- Operational hours are from 5:45 AM to 6:00 PM PST, Monday through Saturday.
- Agent schedules will be assigned within those hours.

Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes

- Resume and Pre-Screen Questionnaire
- One-Way Video Interview
- Pre-Screen interview
- Client Interview

Please Note

- This is an English-speaking role that requires strong written and verbal English communication skills.
- All resumes must be submitted in English to be considered for this position.

Requirements:

Requirements

- Advanced English proficiency
- Minimum 1-2 years of Customer Experience experience
- Strong communication and organizational skills
- Professional attitude and ability to multitask
- Strong computer literacy

 Equipment We will provide a laptop; however, to be considered for this role, you must have an additional monitor, a USB headset, and a stable, wired (Ethernet) internet connection.

📌 Seasonal Customer Care Representative (Pachuca de Soto)
🏢 Resolv.Global
📍 Pachuca de Soto