Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages.

The Role

We are seeking a strategic and execution-focused leader to drive Mexico City Hub Operations and oversee end-to-end launch operations across Games, Live, and Streaming. Leading a growing team of 20+ ICs, including two direct-report managers, this leader will architect operational strategies and develop high-impact processes that power global operations. This role demands deep cross-functional leadership, bridging gaps and addressing opportunities across Games, Live, Streaming, and Ads.

The right leader will be comfortable navigating ambiguity and risk, making data-driven decisions when necessary, and developing strong leaders who can elevate our hub capabilities.

What You'll Do Build strong relationships with Product Discovery and Promotion local leaders in UCAN and LATAM, as well as leadership across Live and Games, to ensure alignment and smooth collaboration across some of our most complex slates. Lead and support two managers and their teams, giving them the guidance, tools,



and support they need to succeed and grow. Oversee the execution of Games, Live, and Streaming launches, making sure they run efficiently and deliver a great experience for our members and the business.

Work closely with general leadership teams in Product, Engineering, Operations, Dubbing, and Post to ensure alignment and improved launch processes over time. Join and contribute to key leadership forums.Your voice in these forums is critical to your team's success.

What We're Looking For 10+ years of leadership experience - building and growing diverse teams Operational experience in Games, Live, or Streaming is a plus, but more important is the ability to learn quickly and ask the right questions. A strategic thinker who can balance high-level planning with hands-on problem-solving. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

📌 Senior Operations Director (Benito Juárez)
🏢 Netflix..
📍 Benito Juárez