POWER A WORLD OF TRUST Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. We're in the process of rapidly scaling our diverse global team and we're looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security.

The Impact

You'll Make The Technical Support Engineer (TSE) plays a critical role in ensuring the smooth operation of the platform by providing high-quality technical assistance to customers. Perform root cause analyses (RCA) to identify and resolve recurring issues.

The Qualities That Set You Apart

Strong problem-solving and analytical skills. Excellent verbal and written communication skills in English (other languages are a plus). Availability to rotate shifts (5 days a week, 8 hours a day,



in a range of 7am - midnight).

Your Background

Bachelor's degree in computer science, Engineering, or related field (or equivalent experience). Strong troubleshooting skills in REST APIs, networking, and authentication protocols.

Experience with cloud platforms (Azure, AWS, or GCP) and monitoring tools. Basic knowledge of databases (SQL, PostgreSQL, NoSQL). Knowledge of monitoring and performance analysis tools (Splunk, Datadog, Grafana). Previous experience in technical support or similar roles (2-4 years).

Preferred Skills (Nice to Have) Familiarity with SDK integrations (iOS, Android, Web).

Experience with JIRA, Zendesk, or similar ticketing systems. Knowledge of CI/CD pipelines and DevOps tools.

Elite

Team & Backing – Work a truly general with top engineers, designers, and investors who share your ambition to dominate a category.

Global

Impact – Every program you launch will reverberate across industries and continents. High performance Freedom & responsibility Context, not control Highly aligned, loosely coupled Continuous Feedback Promotions & Development Learn more about Life at Incode !

Benefits & Perks: Flexible Working Hours & Workplace Open Vacation Policy Equal Opportunities: We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life.

Applicant Data

Privacy

📌 Senior Technical Support Engineer (Linux) (Azcapotzalco)
🏢 Incode Technologies
📍 Azcapotzalco