We're Fever, the world's leading tech platform for culture and live entertainment. To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. We've teamed up with major industry leaders like Netflix, F.Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors!

About the role Behind our user-friendly apps and general platform is the Engineering team. We are looking for Tech Support Engineers to join our mission. Whether you are deep-diving into complex SQL queries or investigating code logic to find a bug, your work will directly impact millions of fans worldwide. we value growth, and many of our support engineers eventually transition into full-time Software Engineering roles.

Troubleshoot complex technical issues across our client-server architecture. Perform deep-dive investigations using log analysis and monitoring tools. Write and optimize complex SQL queries to resolve data-related issues.

Proven experience in tech support or troubleshooting roles with excellent problem-solving skills.

Database Expert: Strong understanding of PostgreSQL/MySQL (writing complex queries and stored procedures). Knowledge of APIs, services, and client-server architecture (RESTful APIs and JSON).

Environments: Understanding of the Unix/Linux environment.

Tools:



Familiarity with ticketing tools (Jira, Zendesk) and exposure to monitoring/logging tools (e.g., Datadog, Splunk, Grafana, or Kibana).

Communication: Proficiency in English (written and verbal) for clear communication with global teams. We use these technologies, so it would be a plus if you have experience in: Code Literacy: Ability to read or write code in JavaScript, Java, Python, Go, or Elixir (experience with Elixir is a significant bonus).

Cloud & Infrastructure: Knowledge of AWS, Docker, and Kubernetes.

Mobile: Familiarity with mobile products (Android and iOS) and design life cycles.

Curiosity: An active GitHub account or open-source contributions.

Academic: BSc degree in Computer Science, IT, or a relevant field. This discount is for personal use only Free Candlelight Event: This voucher is for single use only and is valid for 2 people Wellhub Membership: Wellhub gives employees unlimited access to a selected number of gyms, studios, classes, training, and wellness apps. It is paid by Fever up to the Silver plan Medical insurance: Fever offers "Seguro de Gastos Médicos Mayores" with the company GNP, free of charge, as it is covered 100% by Fever.

This also includes dental and vision insurance fully paid by Fever Life Insurance (Mapfre): We offer this insurance fully paid by Fever Savings plan (SURA): The employee contributes 5% of the fixed salary, and Fever contributes another 5% English Lessons: Fever provides four (4) weeks of mandatory paid paternity leave, receiving 100% of the base salary, for (male) parents (both birthing and non-birthing) You can enjoy the afternoon off on your birthday if it falls on a working day. It's our way of helping you celebrate!

📌 SQL Tech Support Engineer (San Pedro Garza García)
🏢 FeverUp
📍 San Pedro Garza García