Capa is a B2B fintech infrastructure company built to make money movement across Latin America fast, simple, and compliant. We give fintechs and financial operators a single, reliable channel to move pesos and other currencies across the region in real time.

Key responsibilities

- Execute CI/CD pipeline changes and small IaC (Terraform/CDK) tasks under review
- Monitor Datadog dashboards/alerts during business hours; escalate per runbook
- Assist with routine cloud ops: scaling config changes, log queries, access provisioning requests
- Shadow the on-call rotation — never solo on money-movement paths
- Keep runbooks/TSGs updated as you learn the systems
- Support SOC2 evidence collection (device compliance, access reviews) under guidance
- Own escalated tickets Support T1 couldn't resolve — reproduce, debug, and fix or route to engineering with a clear root-cause writeup
- Write and maintain runbooks/known-issue docs so recurring problems don't need re-escalating




- Monitor the tech issues queue and Datadog-flagged customer-impacting issues; communicate status during incidents
- Track SLA adherence for your ticket queue; flag recurring patterns (e.g. KYB/onboarding friction) to the Support Lead and Product
- Support T1 agents on newly-documented runbooks

Requirements

- 0–2 years with Linux, cloud (AWS preferred), and at least one IaC tool
- Basic scripting (Python/Bash) and Git fluency
- Willingness to learn observability tooling (Datadog or similar)
- Clear written communication in English/Spanish; calm under pressure with upset customers
- Experience with a helpdesk tool (HubSpot, Zendesk, Intercom, or similar)

Nice-to-haves

- Exposure a fintech/payments.
- Familiaridad con Docker/Kubernetes.
- Certs (AWS Cloud Practitioner, etc)

Hybrid. Mexico City

📌 SRE Jr — DevOps (Ciudad de México)
🏢 Capa
📍 Ciudad de México