Hybrid

Monterrey, Nuevo Leon Mexico

Full time

R49029

C.H. Robinson is seeking a Supervisor Service Delivery to lead one of our teams in Monterrey.

As a Supervisor Service Delivery, you will be responsible for executing the Service Delivery strategy for an assigned customer portfolio, ensuring alignment with customer SLAs and expectations. In this role, you will support a diverse portfolio of four customer accounts and lead a team of approximately eight direct reports. You will partner closely with customers and internal stakeholders across RMS, NAST, and Global Forwarding while balancing competing priorities, resource allocation, operational performance, and team development.

This is an exciting opportunity for a leader who thrives in a dynamic environment, enjoys managing complex customer relationships, and can successfully navigate multiple priorities. Success in this role requires strong stakeholder management, exceptional prioritization skills, and the ability to adapt to diverse customer needs and operating models.

Application Deadline: Friday, August 2 8.

DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following:

Business Strategy:

- Drive consistent execution that meets Service Delivery requirements and expectations

- Leverage Operations Dashboards and internal analytics to identify service excellence opportunities, performance gaps, and improvement actions

- Utilize continuous improvement methodologies to monitor and manage service delivery KPIs

- Identify recurring service interruptions and customer issues, conduct root cause analysis, and implement corrective and preventive actions

- Serve as the key operational contact for customers and maintain strong customer relationships

- Manage operational priorities, escalations, and customer commitments across four customer accounts simultaneously

- Partner with stakeholders across RMS, NAST, Integral Forwarding, and customer organizations to drive service excellence and business results

Team Leadership :

- Lead direct reports by providing regular feedback, coaching, and guidance based on performance, dashboards,



and Personal Development Plans

- Ensure team members understand customer business objectives and how their work contributes to achieving them

- Ensure the team has the resources and support required to execute day-to-day operations successfully

- Develop team capability through coaching, knowledge sharing, and cross-functional collaboration across accounts

- Monitor workload distribution and proactively address resource constraints, competing priorities, and employee well-being

QUALIFICATIONS

Required :

- Minimum 3 years of experience in operations and/or a customer-facing role

- Experience mentoring and/or coaching small project teams

- Demonstrated ability to manage multiple stakeholders, priorities, or customer accounts simultaneously

Preferred :

- Bachelor’s degree from an accredited college or university

- Strong interpersonal, communication, and presentation skills, with the ability to communicate effectively in a highly responsive and professional manner

- Experience working with cross-functional stakeholder groups and customer-facing leadership teams

- Experience executing business processes through Standard Practices and Operational Excellence methodologies

- Experience with Freight Pay, EDI, Small Parcel, or multi-account customer operations

- Proficient in Microsoft Office Suite

- Strong problem-solving and conflict resolution skills

- Ability to adapt and lead in a fast-paced environment

- Ability to develop strong working relationships, both internally and externally

- High level of integrity where personal and professional values align with the company’s mission, vision, and leadership framework

- Ability to work collaboratively within the business setting





- Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200.

We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform.

Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry.

Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .

📌 Supervisor Service Delivery (Monterrey)
🏢 C.H. Robinson
📍 Monterrey