29 ago
|
Siemens
|
Pachuca de Soto
29 ago
Siemens
Pachuca de Soto
Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. As an Implementation Consultant under the CApS (Cloud Application Services) Team, you will have the opportunity to be part of the DISW (Digital Industry Software) practice.
Contributing to delivering and/or supporting the designed solution for our general customer's needs. implementation/installation, configuration, testing, deployment, production support, post-production support), and escalating. Work as a key member of the Global Projects Team for support, implementation, and/or deployments. Self-manage daily routine assignments/projects and supervise new scopes lightly.
Support on implementation projects along with the technical scope. Perform IT Service Management activities described by the ITIL Methodology: L2/L3 ticket Management, Triage, RCA, Troubleshooting, Escalation, and Documentation (KMDB). Engage with SMEs and support areas for product issues and incident request management.
Contribute to the documentation of standards, processes, and policies related to the deployment of technical solutions.
Qualifications: As a Siemens Implementation Consultant, you are a technical resource implementing solutions while building strong relationships with project teams and customers, helping them realize their industry vision. This position requires excellent skills in interpersonal communications, process improvement, and software configuration.
Bachelor's degree in Computer Science or Engineering or other technical discipline. 2+ years of practical experience in Software Development or Production support.
Availability to support different rotations (not night), weekend coverage when needed, support on local holidays if required.
Teamcenter Technical
Skills (would be an added advantage): Teamcenter Installation & Configuration Teamcenter custom template install using BMIDE Dispatcher configuration Active Workspace Installation and Configuration NX and Solidedge CAD Integration Working experience in Perl/Batch Scripts Catia, AutoCAD and ProE CAD Integration with Teamcenter Proficiency in the following technical skills: Cloud: AWS, GCP, Azure (SaaS).
Intermediate
Unix knowledge (shell, bash). Database experience desirable.
Windows
Server, Unix/Linux, Virtualization. ITIL Certified, SLA/SLO, ServiceNow, DataDog, Jira, Git, SVN version control. Distributed FMS configuration ITIL Certified, SLA/SLO, ServiceNow, DataDog, Jira, Git, SVN version control.
Should be able to perform root cause analysis and arrive at the correct solution Excellent verbal and written communication skills Learning attitude - willing to learn new things. Use Pareto or 5 Why or any other Industry technique for root cause analysis (RCA) Ability to automate some of the tasks We are an equal-opportunity employer and value diversity at our company. Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here.
We offer great benefits and rewards, as you'd expect from a world leader in industrial software. A collection of over 377,000 minds building the future, one day at a time in over 200 countries.
Siemens
Software. Transform the Everyday #SWSaaS
📌 Support engineer - ITIL (Pachuca de Soto)
🏢 Siemens
📍 Pachuca de Soto