Description Full-time | Remote | B2B SaaS | AI + Social Tech Are you a tech-savvy problem-solver with a builder's mindset? BrandBastion is redefining 24/7 support, and we're looking for a sharp, empathetic, and execution-focused teammate to join us in delivering the fastest, smartest, and most human support in the industry. We're building the future of support, instant, AI-powered, and truly human.

You'll be the heartbeat of our support operations, sitting at the intersection of: Real-time chat, email, and internal team support Platform expertise and troubleshooting Client onboarding and implementation Product feedback and operations scaling What You'll Do Be the first line of instant help: Provide live chat, email, and Slack support with clarity, urgency, and empathy, no waiting, no forms, just real help. Partner with Customer Success Managers during new client implementations by setting up client accounts in the backend, applying custom configurations, making ad hoc updates as needs evolve, and ensuring each account is ready for a smooth go-live. Take full ownership of client support requests, from first response through resolution.

When you're not in support mode, you're building documentation, playbooks, FAQs, platform fixes, and smarter workflows.

Requirements What We're Looking For B2B SaaS experience (2–4 years minimum) in support, implementation, or technical account roles, ideally from a fast-moving startup or scale-up. You enjoy supporting and helping customers.





Social media fluency: Bonus points if you've worked in a social or community-led platform, or just love staying ahead of social nuances and trends (this includes world events - pop culture to politics and everything in between). You are a self-starter who can manage your workload, prioritise effectively, and make thoughtful decisions with limited supervision.

Our North Star We aim to redefine customer support: Instant, AI-powered, and truly human when it matters most. We design every experience for speed, resolution, and scale — and we build with the belief that support is not a cost center, it's a conversion and loyalty engine.

Benefits About Us At BrandBastion, we help brands like Netflix, Red Bull, NARS, and Uber maximize social engagement across organic and paid — while keeping communities safe and conversations meaningful. We are female-founded, globally remote, and built for those who love autonomy, impact, and speed. Advance into senior leadership roles based on performance.

Work with integral brands at the forefront of digital engagement. Be part of a fast-growing AI-first company leading the future of brand protection and community management.

Competitive Market Rate

Compensation + 4+ weeks paid time off Opportunities for integral team meets Flexible, Fully Remote Role: Enjoy the benefits of remote work while collaborating with a talented global team.

📌 Support & Implementation Specialist (Tláhuac)
🏢 BrandBastion
📍 Tláhuac