Area(s) of responsibility

Full time role

Ciudad del carmen , Mexico

Onsite

- Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware

- Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.

- Installing authorised software to laptops and desktops

- Ensuring security and upgrades are applied to desktops and laptops and kept up to date

- Antivirus installation to all desktops and laptops

- Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.

- Support and assist users with Onboarding & Offboarding process

- Support and maintain local conference and meeting room equipment





- Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc

- Consult with local business and senior leadership to evaluate support requirements and execution planning.

- Maintain the Local Asset Management data and ensure the Asset Management toolset are properly updated for periodic review

- Technical support for local applications where applicable alongside other tech or business teams Technical Expertise

📌 Team Lead-Cloud & Infra Operations (Ciudad de México)
🏢 Birlasoft
📍 Ciudad de México