We're Fever, the world's leading tech platform for culture and live entertainment. To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. We've teamed up with major industry leaders like Netflix, F.Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Behind the user-friendly iOS and Android apps and webpage that work across the world is the engineering team.

We are seeking a highly skilled Tech Support Engineer with a strong focus on advanced troubleshooting to join our team.

Advanced Troubleshooting and Diagnostics: Take ownership of escalated bugs and platform failures, performing thorough investigation, data gathering, and log analysis to pinpoint the root cause of complex system issues.

Engineering Escalation Management: Prepare high-quality, detailed bug reports for the Engineering team. This includes documenting all troubleshooting steps taken, concrete data findings, and the resulting impact, ensuring a smooth and efficient handover for bug fixing. data correction, implementing workarounds, configuration fixes).

Internal Collaboration: Work closely with Engineering, Product, and QA teams to validate solutions, test fixes, and contribute to the continuous improvement of the platform's stability and support documentation. About you Essential Skills and Experience Experience in advanced technical support/troubleshooting roles. Proficiency in English for clear communication (written and verbal).

Jira, Zendesk).



Familiarity with monitoring and logging tools (e.g., Datadog, Splunk, Grafana, Kibana). Strong understanding and experience with PostgreSQL/MySQL or other relational database systems (writing complex queries and stored procedures).

Knowledge of APIs, services, and client-server architecture.

Experience with RESTful APIs and JSON. Understanding of the Unix/Linux environment.

Highly

Desirable/Bonus Skills BSc degree in Information Technology, Computer Science, or a relevant field.

Experience writing code in either JavaScript, Java, Python, Go, or Elixir. Some exposure/knowledge of Elixir is a significant bonus.

Basic

GraphQL knowledge is desirable. Knowledge of AWS, Docker, and Kubernetes. Familiarity with mobile products (Android and iOS) and design life cycles. An active GitHub account/open source contributions. We value strong problem-solving skills and system understanding over experience with specific tools or technologies.

Benefits & Perks Aguinaldo: 15 days of salary 20 days of paid vacation per year, which you can access after at least six months working with Fever Medical insurance: Fever offers "Protegido de Gastos Médicos Mayores" with the company GNP, free of charge, as it is covered 100% by Fever. This also includes dental and vision insurance fully paid by Fever Life Insurance (Mapfre): We offer this insurance fully paid by Fever Savings plan (SURA): The employee contributes 5% of the fixed salary, and Fever contributes another 5% Parental leave: Fever provides four (4) weeks of mandatory paid paternity leave, receiving 100% of the base salary, for (male) parents (both birthing and non-birthing) English Lessons: This discount is for personal use only Free Candlelight Event: This voucher is for single use only and is valid for 2 people Wellhub Membership: Wellhub gives employees unlimited access to a selected number of gyms, studios, classes, training, and wellness apps. It is paid by Fever up to the Silver plan

📌 Tech Support Engineer (Dice) (Álvaro Obregón)
🏢 FeverUp
📍 Álvaro Obregón