Who we are Samsara (NYSE: IOT) is the pioneer of the Connected OperationsTM Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our integral economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success.

In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. You will build enduring customer relationships by translating their operational goals into powerful technical solutions. As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs.

This is a remote position open to candidates based in Mexico. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.

At Samsara, we win together,



celebrate together and support each other. Go beyond technical support to consistently deliver measurable value.

Execute Transformational Technical Account

Management: Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software. Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience.

Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements. Consistently champion and role model Samsara's core values and operating principles in every interaction, actively seeking feedback for continuous improvement Minimum requirements for the role: Experience: 5+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success. Bachelor's degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience.

Technical Proficiency: Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.

Communication: Be fluent in English and Spanish to effectively engage and communicate with a diverse customer base in Mexico. A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.

Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment. Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success. Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.

Basic

Python coding skills are an asset for providing enhanced technical solutions

📌 Technical Account Manager (Morelia)
🏢 Samsara
📍 Morelia