Company Description Tricon Energy is a leading global trader and distributor of industrial chemicals, dry bulk, fuels, plastic intermediates, and fertilizers. Founded in 1996, the company has grown into one of the largest privately held businesses in Houston, Texas, with multi‑billion‑dollar annual revenues. Tricon operates in over one hundred countries and employs professionals in nearly forty locations worldwide.

The organization adds value through superior logistics, risk management, financing, and market intelligence, tailoring solutions to specific location, quality, timing, and volume needs. Tricon is committed to streamlined, client‑focused services that help partners concentrate on their core business while the company manages complex general trading and distribution activities.

Role Description This full-time Technical Support Specialist role is a hybrid position based in Mexico City, Mexico, with some work-from-home flexibility. The specialist will provide end-user technical support, including responding to technical inquiries, diagnosing issues, and resolving hardware, software, and connectivity problems. Day-to-day responsibilities include troubleshooting incidents, maintaining accurate documentation in ticketing systems, and escalating complex issues to appropriate technical teams when necessary.





The role involves collaborating with internal stakeholders and vendors, supporting system updates and rollouts, and contributing to knowledge base articles to improve self-service and support efficiency. The specialist will focus on delivering timely, high-quality support to ensure user satisfaction and stable operations in a fast-paced global trading environment.

Qualifications

- Strong technical support and troubleshooting skills, with experience resolving hardware, software, and network issues.
- Customer support and customer satisfaction skills, including clear communication, empathy, and follow-through on open cases.
- Analytical skills to diagnose complex problems, interpret technical information, and recommend effective solutions.
- Ability to work in a hybrid environment in Mexico City, manage priorities, and collaborate with cross-functional teams.
- Experience with ticketing systems, remote support tools, and standard office and collaboration software.
- Relevant technical education or certifications (e.g., IT support, networking, systems administration) preferred.
- Proficiency in English and Spanish, both written and verbal, to support a global user base.
- Prior experience in a corporate or international environment is an advantage.

📌 Technical Support Specialist (Ciudad de México)
🏢 Tricon Energy
📍 Ciudad de México