Job descriptionSummary:
We are seeking an energetic individual to work full-time as a Helpdesk Support Specialist.
This is a professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment.
The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.Responsibilities:
Providing exceptional IT Services to Trans Perfect employeesInstalling and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)Responding to support requests on a daily basisPerforming analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end usersDocumenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipmentProvide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage.Provides support for web-based video conference services within the contact centers including driver and local software issues.About You:
As a Helpdesk Support Specialist you are a:




Creative thinker – You are curious and unafraid to ask questionsHard worker – You are industrious and diligent in everything you doInnovator – You are willing to initiate changes and introduce new ideasYour experience includes:
Minimum Bachelor's degreeExceptional written, oral and interpersonal communication skills inEnglishExperience with Microsoft Active DirectoryKnowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)Knowledge of Mac OS XKnowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.Knowledge of Virus and Spyware removal techniquesAbility to quickly diagnose and fix problemsAbility to open a computer and replace defective componentsAbility to operate in a dynamic, fast-paced environmentAbility to work in a team-oriented, collaborative environmentExceptional customer service orientationMust be detail orientedWorking knowledge of a past Helpdesk/Support Ticketing systemIn order to apply, please submit your CV inEnglish
On-siteCDMX, Ciudad de México, Mexico
ITFull-time, Permanent All done!
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