We are looking for a highly experiencedSenior Service Now Developerto design, build, and optimize scalable Service Now solutions across enterprise environments.
This role requires deep platform expertise, strong engineering discipline, and the ability to work closely with architects, product owners, and stakeholders to deliver high-quality outcomes.
As a senior contributor, you will not only develop solutions but also mentor other developers, enforce best practices, and help shape platform standards and governance.Key ResponsibilitiesLead the development and configuration of Service Now solutions aligned with enterprise architecture and platform standards
Translate business requirements into technical designs, implementation plans, and high-quality deliverables
Develop advanced Service Now components including:
Script Includes, Business Rules, Client Scripts, UI Policies, UI Actions
Flow Designer / Integration Hub workflows
ACLs and security configurations
Custom applications (App Engine) and scoped development
Build and maintain integrations using REST/SOAP APIs, MID Server, and external authentication mechanisms
Ensure performance, scalability, maintainability, and compliance across Service Now implementations
Provide technical leadership in sprint delivery, backlog refinement, and solution reviews
Mentor junior developers and contribute to knowledge sharing and development standards
Support production releases, troubleshoot complex issues, and provide root cause analysis
Maintain high-quality documentation for solutions, configurations,



and technical decisionsRequirements5+ years of hands-on Service Now development experience in complex environments
Strong Service Now platform expertise, including best practices for:
ITSM (mandatory)
CMDB and CSDM principles
Workflow/Flow Designer
Service Portal / UI Builder (depending on scope)
Advanced Java Script skills and solid understanding of Service Now scripting patterns
Experience in designing and implementing enterprise integrations (REST/SOAP, MID Server, data imports)
Strong understanding of ITIL processes and service management operating models
Experience in Agile delivery (Scrum), with proven ability to work in cross-functional teams
Strong communication skills in English (written and spoken)Preferred QualificationsService Now certifications such as:
Certified System Administrator (CSA)
Certified Application Developer (CAD)
Certified Implementation Specialist (CIS) in one or more modules
Experience with ITOM (Discovery, Service Mapping, Event Management)
Experience with Sec Ops, GRC, HRSD, or CSM
Knowledge of Service Now Performance Analytics and reporting
Experience with Dev Ops, CI/CD, ATF (Automated Test Framework), and release automationBenefitsWork on international Service Now programs with enterprise-level complexity
Clear growth path into Lead Developer / Architect roles
Certification and learning support
Competitive compensation package
Adaptable work model (project-dependent)
Collaborative, delivery-focused culture

📌 Senior Servicenow (Snow) Developer (Xico)
🏢 Avacone
📍 Xico