Through PayJoy's point-of-sale financing and card offerings, customers gain access to a modern quality of life. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role This position is responsible for owning and managing the day-to-day operations of the Telesales channel for Personal Finance (PF), across both inbound and outbound streams.

The Telesales Operations

Supervisor ensures the channel consistently delivers against SLAs, maintains healthy acquisition costs, and drives sales conversion rates. The role has full ownership of operations, procedures, BPO management, CAC, and sales conversion rate performance.

Key Responsibilities Own the end-to-end telesales operations: ensure BPO partners deliver against agreed SLAs, monitor and control CAC and incremental CAC, and plan, deploy, and iterate on campaigns according to business needs and priorities. Own and manage the tooling stack used by the telesales team, ensuring tools are properly configured, maintained, and leveraged to maximize operational efficiency. Define and enforce operational best practices across the telesales channel, ensuring quality, consistency, and compliance in all customer interactions.





Partner with the Analytics team to establish measurement frameworks, track channel KPIs, and report on performance with accuracy and rigor.

Qualifications Bachelor's degree in Marketing, Business, or a related field — or equivalent practical experience in a similar role. Excellent project management and communication skills, with the ability to operate effectively across functions and levels of seniority. Intermediate to advanced SQL skills. Nice to Have Fluency in English (written and spoken).

Experience designing and interpreting A/B tests.

Benefits 100% Company-funded Health and dental and vision discount plan for employees and immediate family members. Phone finance, Headphone, home office equipment and wellness perks. 30 days of Christmas bonus 20 days paid Vacation 50% Vacation premium 13% Saving funds $2,000 MXN monthly grocery coupons $2,000 USD annual Co-working Travel perk $2,000 USD annual Professional Development perk Catered lunches PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. If you would like more information about how your data is processed, please contact us.

📌 Telesales Operations Supervisor (Metepec)
🏢 Payjoy
📍 Metepec