As we are a integral company, and English is our primary business language, we kindly ask that all applications (CVs/resumes and cover letters) be submitted in English.We'reRELEX Solutions , a fast-growing and market-leading company helping retailers and consumer brands optimize their planning and operations through smart, data-driven technology.
Founded in Europe, we've expanded across the Americas, Europe, and Asia-Pacific — and now, we're excited to build our support capabilities in Mexico.We're currently hiringSaa S Support Analyststo join our 24/7 global support team.
Based in Querétaro, you'll help investigate and resolve complex technical issues across our hosted environments, working with Linux-based systems, cloud technologies, and enterprise-level software platforms.
You'll join a team of 20+ experienced support professionals and have a real impact on ensuring the reliability of our services.Note:This is not a general IT help desk position — prior experience with software/application support in a Saa S or cloud environment is expected.
You will not be troubleshooting laptops or printers, but rather solving issues in RELEX's hosted infrastructure and production systems.Key ResponsibilitiesTroubleshoot and resolve complex issues in RELEX's proprietary Saa S environment (e.g., data processing errors, job failures, performance bottlenecks)Monitor Linux-based servers and cloud-hosted environments,



responding to alerts and system anomalies using internal tools and monitoring platformsInvestigate data-related problems using SQL and log analysisHandle batch process troubleshooting, data integration errors, and escalations from customers or internal teamsSupport environment maintenance, upgrades, and deployments in collaboration with Dev Ops and Product teamsExecute system admin tasks such as log review, disk/memory analysis, process monitoring, and service restartsMaintain and improve support documentation, runbooks, and operational knowledgeRequirementsBachelor's degree or 1–2 years of experience in Information Systems, Computer Science, or similar fieldStrong understanding of Linux/Unix systems(file systems, permissions, shell commands, process management)Solid foundation in SQL and working with relational databasesGood written and verbal communication skills in EnglishExperience working with issue-tracking or ticketing systems (e.g., Jira, Service Now)Preferred QualificationsPrevious experience supporting production Saa S environments or enterprise applicationsScripting experience in Bash, Python, or similar languagesFamiliarity with cloud platforms (AWS, Azure, GCP)Experience with log/monitoring tools (e.g., Grafana, Prometheus, Datadog, Splunk)Understanding of networking fundamentals (e.g., DNS, VPNs, HTTP/S, TCP/IP)Fluency in additional languages such as Spanish or PortugueseAdditional DetailsThis is a full-time, permanent position withshift work starting at 7 AMlocal timeYou'll be part of a global 24/7 support teamWe can only consider applicantsalready located in Querétarowith thelegal right to work full-time in Mexico

📌 Support Analyst (24/7) - Mexico (Santa Catarina)
🏢 RELEX Solutions
📍 Santa Catarina