Telesales Team is engaged in tasks related to customer acquisition, cold calls, and telemarketing.
The team is responsible for operational efficiency and data-driven operational decision-making, customer acquisition costs, as well as optimizing internal systems through A/B testing.We are looking for a Senior Product Analyst to transform how our Telesales team operates — from hiring and retaining the right agents, to detecting fraud, lowering acquisition costs, improving the CRM system through A/B testing, and implementing AI solutions.Challenges that await you:Strengthen and expand the existing analytics framework, ensuring reliable, business-ready dataBuild dashboards and models totrack agents performance, understand costs of telesales, build ops planning systemCoordinate analytics-driven processes across stakeholders, making data a core part of operational decisionsAnalyze performance trends, identify churn drivers and potential fraud, and recommend actionable solutionsImprove the CRM client application form with new features, data prefill, and A/B testing to boost conversion and reduce costsConduct research to define high-performing agent profiles and guide recruitment and retention strategiesWhat makes you a great fit:3+ years of experience as a data or product analyst,



preferably in fintech or big techStrong SQL skills and proficiency with BI tools (Tableau, Power BI, or similar)Proven experience in A/B testing, statistics, and data-driven decision-makingStrong understanding of business drivers and ability to make sound decisionsExperience in driving data-driven decision-making and building both analytical infrastructure and team processesExcellent communication and stakeholder management skillsStrong academic background (top universities are a big advantage)Willingness to relocate to MexicoOur ways of working:Innovative Spirit:a team from the best technical universitiesHonest Feedback:valuing open, transparent communicationSupportive Team:a strong, collaborative communityCelebrating Achievements:recognizing our wins togetherHigh-Tech Environment:a team full of smart and revolutionary people who dare to challenge the status quo of incumbent financesOur benefits:Relocation supportto our hub inMexicowith assistance for the employee and their familyFlexible hybrid workfrom our officeHealthcareCoverageEducation Budget:Language lessons, professional training and certificationsWellness Budget:Mental health and fitness activity reimbursementsVacation policy:20 days of annual leave and paid sick leave

📌 Product Analyst Senior [Telesales Ops] (Mexicali)
🏢 Plata Card
📍 Mexicali