Concord
is a full-scope loan servicer
delivering compliant, adaptable, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.
Handles Manager’s Calls as needed. As Collections Manager you will have the below responsibilities :
o
Reviews consoles workloads, prioritize work and review the follow-up dates for all collections consoles. o
Participates and provides suggestions regarding our Strategic Planning in the Contact Center o
Reviews weekly and monthly QA and Compliance scores for each team and to ensure team members are performing assigned duties correctly and efficiently. o
Leads each team’s monthly meetings. o
Prepares and schedule all team’s monthly training sessions together with the Supervisors and Corporate trainer. o
Collaborates with Supervisors to administer employee performance reviews, write ups. Coaching sessions, etc. o
Reviews month end reports from Master clients to define the correct strategy to reach goals. o
Prepares monthly meetings with each CC team to evaluate results from previous month, goals, QA and Compliance results, define working strategy, etc. o
Schedules and complete annual performance appraisals with Supervisors. o




Authorizes sure-pays and customer service awards. o
Reviews monthly contests for each h CC team. o
Provides a summary on the call recordings requests from any client. o
Reviews/Supports each Supervisor duties completion. o
Assist sin training and orientation to all new team members. o
Reviews and participates to update client’s parameters. o
Provides performance warnings (write-ups) and offers constructive feedback together with Supervisors. o
Enforces, reviews and collaborates to evaluate current policies and procedures; make recommendations for amendments as necessary. o
Reviews accounts in Management review tier in consoles o
Prior collections experience (3+ years) o
Knowledge of FDCPA and State rules and regulations o
Prior Supervisory / Management experience - preferred o
Predictive Dialer experience o
Basic knowledge of Timeshare operations – preferred o
Basic knowledge of Home Improvement operations - preferred o
Business degree or equivalent - preferred o
Basic Computer Skills o
Knowledge of Microsoft Office o
Ability to read, write and speak English fluently.
Bilingual (English/Spanish) a plus o
Good communication skills, both written and verbal o
Leadership experience and the ability to provide support and direction to develop and motivate a team o
Ability to communicate and meet company goals and objectives o
Must be willing to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary. o

📌 Collections manager (Ciudad de México)
🏢 Concord Servicing
📍 Ciudad de México