About Vidovo
Vidovo is a UGC and creator marketing platform. Brands come to us to get creator content that actually performs in paid social; creators come to us to work with real brands and get paid on time. We've worked with 400+ brands, including NerdWallet, OLIPOP, Physician's Choice, and Mid Day Squares, and our marketplace of 32,000+ creators is vetted by humans, not AI. Some clients run campaigns themselves on the platform; others hand us the keys through our managed service. Both need someone in their corner.

Role Description

You'll own the client experience after the deal closes: onboarding, day-to-day questions, check-in calls, campaign hiccups, and renewals.

Here's what a real week looks like. A creator goes quiet the week content is due and the brand has asked for an update three times. A client reviews 200 applicants and likes none of them. A managed client says a video "feels like an ad, not a testimonial" and wants to know how the next batch will be different. A self-serve brand hasn't logged in for three weeks and renews in nine days. Your job is to handle all of it with a real answer, a clear next step, and a date attached.

Right now, most of this runs through our founder. This hire exists to change that. You won't be routing questions upward; you'll be the person clients trust to just handle it.

What You'll Do
Own onboarding from kickoff to first campaign launch, for both self-serve and managed brands




Be the first responder in client Slack channels; answer the presente question, same day
Send proactive status updates that name names, counts, and ETAs, so clients never have to chase us
Hand-pick creators when a brand isn't loving their applicants; you'll develop a real point of view on who fits which brand and who doesn't
Sit in the middle between brands and creators: revisions, deadlines, and expectations, handled fairly in both directions
Watch account activity, spot quiet clients before renewal, and re-engage them with something specific, never a template
Run check-in calls with managed clients, and make the written update good enough that they don't need the call
Turn the questions we answer over and over into docs, and surface product feedback to the team

What We're Looking For
1-4 years in customer success, account management, or another client-facing role
Writing that's fast, specific, and warm; this is a Slack-first job and we will test your writing before we test anything else
Judgment: you make the reasonable call and explain it, rather than escalating everything
Taste, or the ability to build it quickly; you can look at a creator's profile and a brand's audience and say whether it's a fit, and why
Organized under volume; multiple accounts, multiple open loops, nothing dropped
Comfortable across Slack, Google Workspace, HubSpot, and ClickUp
Real interest in creator marketing, UGC, or paid social

📌 Customer Success, Influencer & Creator Marketing - Mexico City (Nezahualcóyotl)
🏢 Vidovo
📍 Nezahualcóyotl