Job ID: 199528
Required Travel :Minimal
Managerial - Yes
Location: :Mexico-Guadalajara (AM)
Who are we? 3;Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Integral Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com
In one sentence 3;Overall responsibility for one or more large-scale activity. Building and being responsible for the unit's strategy and roadmap to achieve interpersonal business, operational and delivery goals as well as end-to-end management of the testing engagements, including professional, financial and HR aspects.
Support multiple customers during project lifecycle by ongoing matrix and complicated team/task management
What will your job look like? 3;You will:
- Lead sophisticated Infra team/tasks in matrix environment with diverse variety of tasks/challenges
- Interact and work with multiple infra and IT teams as part of environment setup, maintenance and support
- Act as the liaison with different functions to ensure that there are uniform and streamlined processes in the unit.
- Provide professional mentorship and coaching to project management and development teams, implementation groups as well as customer architects - internal and external Amdocs customers, including partners without database understanding.
- Ensure the detailed handover between shifts and monitor and publish the SLA achievement by keeping track of all significant metrics.
- Ensure timely resolution or critical issue within the agreed SLA. This includes cr