Join Our Global Technology Company – Customer Service & Logistics Executive (Hybrid – Cuernavaca, Morales, Mexico)
Key Responsibilities:
- Act as the primary point of contact for assigned Telecom customers across LATAM. - Manage customer orders throughout the entire order lifecycle, ensuring timely delivery and proactive communication. - Coordinate domestic and international shipments from Mexico and Asia to customers across Mexico and Latin America. - Monitor logistics operations, carriers, customs brokers, and freight providers to ensure service quality and cost efficiency. - Prepare and validate import/export documentation, including invoices, packing lists, certificates of origin, and customs documentation. - Track shipments end-to-end, resolve logistics issues, and monitor KPIs such as OTIF, lead time, logistics costs, and supplier performance. - Collaborate with Supply Chain, Production, Planning, Logistics, and Quality teams to ensure operational excellence. - Manage customer complaints and coordinate quality-related issues with the General Quality team. - Generate production status reports and provide regular updates to the Sales team. - Support product configuration activities together with the PLM team and ensure technical documentation is correctly shared with manufacturing sites. - Identify opportunities for continuous improvement to enhance customer satisfaction and operational efficiency.
Education & Experience:




- Bachelor's degree or Higher Vocational Training in Logistics, Supply Chain, International Trade, Business Administration, or a related field. - At least 2 years of experience in Logistics, Customer Service, Supply Chain, or Operations. - Experience coordinating international shipments, import/export documentation, or logistics operations is highly desirable. - Experience working with ERP/CRM platforms such as Navision, Salesforce, Jira, or PLM is a plus. - Advanced Microsoft Office skills. - Spanish and English proficiency.
Desired Skills & Competencies:
- Excellent communication and customer service skills. - Strong planning and organizational abilities. - Problem-solving mindset and attention to detail. - Ability to manage multiple priorities in a fast-paced environment. - Team player with a collaborative and proactive attitude. - Quality-focused and committed to continuous improvement.
What We Offer:
- Flexible working environment. - Private health and life insurance because we care about your well-being. - Food allowance. - The opportunity to join a leading global technology company serving customers worldwide. - International exposure working with multicultural teams across LATAM and other regions. - Professional development and career growth opportunities. - A collaborative environment focused on innovation, customer satisfaction, and operational excellence.

📌 Customer service logistics (Cuernavaca)
🏢 Valid
📍 Cuernavaca