- Provide day-to-day deskside/end-user support for laptops, desktops, and peripherals.
- Troubleshoot and resolve hardware, software, and network issues .
- Assist with device imaging, deployment, and upgrades .
- Support Windows OS, Microsoft Office applications, and enterprise tools.
- Handle printer, scanner, and peripheral device support.
- Maintain accurate ticketing and documentation of all support activities.
- Escalate unresolved issues to appropriate technical teams.
- Provide support for scheduled rollouts, migrations, or IT projects.
- Communicate effectively with end-users and ensure high-quality service.
- Required Skills & Experience
- 2+ years of hands-on experience in EUC/Desktop support .
- Strong knowledge of Windows 10/11, laptop/desktop hardware, and peripheral devices .
- Experience with device imaging and deployment (SCCM, Intune, or similar).
- Familiarity with network troubleshooting, VPN, and remote support tools .
- Strong customer service and communication skills .
- Ability to work independently and in a fast-paced environment.

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📌 Desktop Specialist (Toluca de Lerdo)
🏢 Sharp Brains
📍 Toluca de Lerdo