Nielsen Mexico seeks a strategic, tech-forward Senior Manager, Call Center to lead outbound operations, define the roadmap, and drive performance across the center. You will manage a team of leads and managers, leveraging AI tools to optimize workflows while maintaining strict quality and SLA standards.
This role requires 3–5 years in call center leadership, strong budgeting and capacity planning skills, and fluency in English for executive reporting.
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📌 Head of Outbound Call Center — Hybrid & AI-Driven Ops (Centro)
🏢 Nielsen
📍 Centro
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