MSS Data Ops Instrument is a shared service organization created in 2010 with in HTSO which provides Reference data information across entities within HSBC Group.The process is in Bangalore, Colombo and Mexico. We cater services to 2 main businesses namely Integral Markets and Securities Services.Our clients are spread across the Globe covering APAC, EMEA, MENA and Americas.
Responsibilities
To ensure that issues / problems are effectively investigated and resolved or are appropriately referred with recommendations
To respond quickly to urgent work demands and be flexible with work timings
Stakeholder management
Risk management, to be aware of Data Standards / CDEs and to be compliant as per HSBC policies
Manage and evolve the automation tools / business rules of an ever-changing business
Acquire good understanding of process and business applications as an SME
Prepare up to date reports & presentations for senior management meetings
The responsibility would be to own and manage along with Automation tools for enterprise reference data maintenance across various asset classes in the department (Fixed Income, Equities, Derivatives & FX Business)
To ensure that all work is delivered within agreed timeframes and meets the required high-quality standard
To deliver a high-quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism
Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked
To pro-actively suggest and design improvements in process workflows
To ensure that common fraud / errors / irregular transactions are identified and escalated in accordance with procedures in a timely manner




To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides
To be aware of the Operational Risk scenario associated with the role and to ensure that all actions consider of the likelihood of operational risk occurring
To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
To acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance to procedures and within timeframes
Functional Knowledge:
Ability to handle process initiatives, new technology implementation etc.
Understand and comply with all relevant policies and procedures issued by the Group and contained with the
Group Standards Manual and relevant Functional Manuals, Desk Instructions Books and Process Guides
Others
Display a high level of integrity and prudence while identifying and logging errors against the staff.
Maintain error tracking logs for all Quality Checking that has been completed for individuals. Handle conflicts
arising from the feedback extended to the staff effectively and amicably.
Maintain HSBC internal control standards, including the timely implementation of internal and external audit
points together with any issues raised by external regulators
Ability to implement Proactive controls and Action plans to mitigate Data Quality issues.
Achieve compliance with all group and risk policy and standard guidelines
Should be able to propose improvements to enhance Process/ Procedures/ Systems
What skills will be good to have?
Attention to details & high level of accuracy
Work on own initiative
Should possess excellent MS Office skills
Good eye for detail & experience in managing huge data modules
Documentation governance including supporting all audit related requirements
Stakeholder Management working with SMEs
Excellent communication skills – Written & Verbal

📌 Senior Analyst instrument (Reynosa)
🏢 HSBC Global Services
📍 Reynosa