About Us At Topsort, we're reshaping the e-commerce landscape with our cutting-edge growth media infrastructure and tools. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed.

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment.

What you will do at Topsort Establish strong, long-term relationships with key clients in the retail media sector and Serve as the primary point of contact for clients, ensuring their needs are met and their expectations are managed. Assist new clients with onboarding, ensuring they understand how to effectively use the software. Provide training and support to clients to maximize their use of the platform.

Analyze client usage and needs to identify opportunities for upselling additional products or services.

Strategic Advising: Act as a strategic advisor to clients, providing insights and recommendations to optimize their retail media campaigns. data science, product, sales) to resolve client issues promptly and effectively. Cross-functional Collaboration Collaborate with sales, marketing, product, and support teams to ensure client success Share insights and best practices with the global account management team. What we expect from you Bachelor's degree or MBA,



preferably a technical background, strong communication and interpersonal skills.

Retail Media Expertise: Proven experience in account management within the retail media or advertising industry. Familiarity with retail media and advertising technologies.

Sales: Ability to identify and pursue upselling opportunities, Strategic thinking and problem-solving skills. Ability to work independently and as part of a integral team, strong organizational and time management skills. These responsibilities and skills ensure the Account Manager can effectively support and grow the company's presence in the local market, drive client success, and contribute to the overall growth strategy.

Constant Improvement : The best way to grow is by doing, Topsort team is made of action-driven, intelligent, and curious individuals who are constantly seeking improvements and reinventions that lead to be a better output and never content with the status quo.

Silicon Valley to the World : We were born in the pandemic by Stanford and Harvard alum cofounders who offers remote-working options with co-working memberships and (at least) once a year in person offsite gathering.

Valued for Your Individuality: From personalized birthday gifts to work anniversaries, and management training program or in-person gatherings or career talks and mentorships, part-time DJs and tik-tok vloggers are also commercial leaders and technical staff at Topsort. We don't take management with a cookie cutter approach - but rather we cherish your quarkes and think it makes us stronger.

📌 Virtual Client Account Manager (Cancún)
🏢 Topsort
📍 Cancún