Role Summary

We are seeking a Workday Delivery Lead (HCM) responsible for managing end-to-end Workday delivery across multiple clients while ensuring high-quality service, stakeholder satisfaction, and operational excellence. This role combines strong Workday functional/architecture knowledge with project management capabilities to lead global teams and drive successful project execution.

Key Responsibilities

- Lead the delivery of Workday HCM solutions, including Finance, Integrations, or core HCM modules.

- Act as the primary point of contact for clients, addressing technical and functional questions with a solution-oriented mindset.

- Manage multiple client engagements simultaneously (2–3 accounts), ensuring prioritization and high-quality delivery.

- Oversee project planning, execution, and monitoring, ensuring deadlines and deliverables are met.

- Define and assign priorities across tasks, tickets, and enhancements.

- Manage request intake, documentation, and communication related to change requests and enhancements.

- Ensure adherence to IT System Management frameworks and governance processes.

- Coordinate and lead general teams, promoting collaboration and delivery efficiency.

- Drive Agile or Waterfall methodologies depending on project needs.





- Maintain strong documentation practices using tools such as Confluence.

- Manage tickets and workflows using tools like ServiceNow and Jira.

- Ensure alignment with approval processes and change management standards.

Required Skills & Experience

- Strong experience in Workday HCM (Finance or Integrations knowledge is a plus).

- Hybrid profile combining Workday functional/architectural expertise with project management experience.

- Proven experience leading projects (minimum 1+ year in leadership roles; more is preferred).

- Experience managing stakeholders and direct client communication.

- Strong understanding of ticket management, enhancements, and service delivery operations.

- Familiarity with ITSM processes, including change requests and approval workflows.

- Experience working with global teams and distributed environments.

- Advanced English (written and spoken).

- Strong organizational and prioritization skills, with the ability to work under pressure.

- Proficiency in tools such as PowerPoint and Excel.

- Experience with ServiceNow, Jira, and Confluence.

- Knowledge of Agile and/or Waterfall methodologies.

📌 Workday HCM Delivery Lead (México)
🏢 Pwc
📍 México