Plata es una empresa de tecnología y servicios financieros digitales que busca convertirse en la primera opción de servicios financieros en el mercado mexicano que brinda a todos sus clientes soluciones financieras a través de la inclusión, la simplicidad, la conveniencia, la confianza y la seguridad.

Fue fundada en 2022 por ejecutivos e inversores que han creado algunas de las empresas y soluciones más innovadoras y exitosas en la industria de la banca digital en todo el mundo.

Position Objective:

Ensure operational stability, scalability, and performance of Mesa de Control by owning operational KPIs, resource prioritization, process governance, and cross-functional execution. Accountable for monthly service levels, operational risk control, and continuous improvement across multiple operational streams.

Main Responsabilities:

Own and manage Mesa de Control operational KPIs (SLA, backlog, rework, error rate, productivity, turnaround time)
Ensure monthly delivery targets are met across teams/shifts
Identify capacity gaps and reallocate resources accordingly

Manage operational trade-offs between speed, quality, and risk

Ensure full compliance with approved procedures, regulatory requirements, and internal controls
Monitor and mitigate operational risks impacting service levels or regulatory exposure

Escalate structural risks and propose mitigation plans

Define and standardize operational procedures and documentation frameworks
Oversee implementation of process updates across multiple teams

Ensure consistency of execution across shifts and operational units

Lead initiatives aimed at reducing manual effort, increasing automation, and improving cost-efficiency
Analyze productivity and operational cost drivers

Drive structural process improvements with measurable impact

Drive operational improvement initiatives aimed at reducing manual effort, minimizing errors, and improving turnaround time





Act as operational owner in interactions with Product, Compliance, Risk, and Technology
Translate regulatory and product requirements into operational execution plans

Ensure operational readiness before launches and major process changes

Lead operational leads or senior specialists
Contribute to hiring decisions, team structure design, and onboarding frameworks

Develop internal capabilities and performance culture within Mesa

Job Profile:

Experience: 6+ years in operations, process management, or operational excellence roles

Experience leading teams or operational leads
Experience managing performance across multiple streams/shifts

Experience in high-volume regulated environments

Leadership & Management: Experience managing team leads or indirect teams (20+ FTE indirect scope preferred)

Experience managing operational capacity and prioritization

Experience working with budgets or cost-impact decisions

Technical & Functional Skills: Strong operational KPI ownership (SLA, productivity, cost, quality)

Advanced process governance and documentation skills
Strong data-driven mindset
Advanced Excel / Google Sheets

Ability to analyze operational metrics and propose structural improvements

Soft Skills: Strong ownership of monthly results

Structured decision-making under ambiguity
Strong stakeholder influence skills

Ability to balance risk, cost, and service level objectives

Nice to Have (Not Mandatory): Experience in fintech / banking / regulated industries

Experience working directly with Compliance and regulatory frameworks
SQL and dashboarding experience

Experience leading operational launches or structural changes

Lo que ofrecemos:

Salario Base mensual $71,000.00

Oportunidades para crecer junto con la empresa e influir en el desarrollo de procesos.

20 días de vacaciones

Protegido de gastos médicos mayores.

Seguro de vida

Prestaciones de Ley

Bono de Wellness: $10,000

Bono de Education:$10,000

Tipo de jornada:

- Turno completo

Lugar de trabajo: Empleo presencial

#soporte

📌 Senior Operations Strategy Manager (Mérida)
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