Job DescriptionYour Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Career AreaTechnology, Digital and DataJob DescriptionYour Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Role SummaryJoin Caterpillar’s global Unified Communications and Collaboration team and help shape the future of enterprise communications. This role supports the core services that keep Caterpillar connected: Phone System, Call Centers, Digital Signage, Video Conference, and NA Cellular Device Support. This is not a traditional phone support role. This is a modern infrastructure role focused on Microsoft Teams Calling, Session Border Controllers, SIP services, E911, carrier connectivity, analog gateway modernization, automation, AI enabled operations, and service reliability improvements. The successful candidate will help deliver, improve, automate, and modernize communication services that employees and business operations rely on every day. This role is a strong fit for someone with experience in infrastructure, networking, Microsoft Teams, collaboration platforms, cloud services, voice technologies, automation, contact center support, video conference support, digital signage, cellular device support, or enterprise operations who wants to grow into a broader communications infrastructure career.What You Will DoSupport the team’s five core services:Phone SystemCall CentersDigital SignageVideo ConferenceNA Cellular Device SupportDeliver modern enterprise voice servicesDeliver and improve general voice services including Microsoft Teams Calling, telephone number management, voice provisioning, call routing, dial plans, call flows, carrier services,



and communications platform administration.Modernize communications infrastructure:Microsoft Teams CallingSession Border ControllersSIP trunkingE911 and emergency callingAnalog gatewaysCarrier servicesImprove service reliabilityInvestigate complex voice and collaboration issues, identify root causes, reduce recurring incidents, and improve the user experience. Partner with infrastructure teams, vendors, carriers, and service owners to improve reliability, supportability, and operational performance.Simplify and automate operations. Use scripting, automation, analytics, AI tools, and process improvement methods to reduce manual work, improve data quality, accelerate service delivery, and simplify operations.Support critical communication readiness. Support E911 configuration, validation, data accuracy, service documentation, and operational processes that help ensure reliable emergency calling and business continuity capabilities.Required QualificationsWorking knowledge with enterprise infrastructure, networking, voice services, unified communications, collaboration platforms, cloud services, or IT operationsUnderstanding of telephony or network fundamentals such as SIP, call routing, IP networking, DNS, or connectivity troubleshootingStrong troubleshooting, analytical, and problem solving skillsStrong communication skills and ability to work effectively across teamsPreferred QualificationsKnowledgeable with Microsoft Teams Calling, SBCs, SIP trunking, or carrier connectivityHands-on with PowerShell, automation, AI tools, reporting, or process improvementWorking knowledge of E911, ServiceNow, or enterprise collaboration platformsExperience working in large enterprise environmentsWhat Success Looks LikeDevelop strong working knowledge of Caterpillar’s global voice and collaboration environmentContribute to service reliability, modernization, and operational improvementsIdentify opportunities to automate manual work and improve accuracyBecome a trusted technical contributor within the UCC organizationWhy Join This TeamWork with modern cloud communications technologies including Microsoft Teams Calling, SBCs, SIP, E911,



automation, and AI enabled operationsContribute to global modernization initiatives that improve how Caterpillar communicates and operatesLearn from experienced engineers while building a path toward senior engineering, architecture, automation, service ownership, or technical leadershipMake a direct business impact by helping keep Caterpillar connected around the worldBusiness ImpactCommunication services are critical to how Caterpillar operates. This team enables five practical services that employees, facilities, contact centers, support teams, and business operations depend on every day: Phone System, Call Centers, Digital Signage, Video Conference, and NA Cellular Device Support.Your Work Will HelpKeep Caterpillar employees, facilities, and operations connectedImprove reliability and user experience across voice and collaboration servicesSupport emergency communications and business continuitySimplify infrastructure and increase operational efficiency through automationEnable people to do their best by making communication reliable, simple, and effectiveIdeal CandidateWe are looking for a curious, adaptable, and motivated technology professional who enjoys solving problems, learning modern platforms, improving processes, and working with others.Voice experience is valuable, but it is not the only path to success in this role. Candidates with experience in infrastructure, networking, Microsoft Teams, collaboration platforms, cloud services, automation, service operations, or enterprise support are encouraged to apply.The right candidate will bring technical curiosity, ownership, a service mindset, and the desire to grow into a broader communications infrastructure role while helping keep Caterpillar connected so people can do their best work.Final DetailsThe Caterpillar Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.This position requires working onsite five days a week.Visa Sponsorship is not available for this position.Posting Datesagosto 21, 2026 - septiembre 4, 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply#J-18808-Ljbffr

📌 Network Infrastructure Analyst –voice & Ip (Monterrey)
🏢 Caterpillar
📍 Monterrey