We are a transnational company with operations in Mexico, Ghana, the Philippines and the United States. Our offices in Mexico are located in Concentro, in Zapopan, Jalisco.
Real Time Analyst (WFM)
Benefits:
Salary base $15,000
Food vouchers
Savings Fund
HMO (Insurance of major medical expenses)
14 days of vacations
13th month payment (30 days of "aguinaldo"
Referral Program
Parking
Payment every friday
Requirements:
Strong command of English language and good communication skills.
Schedule availability
Knowledge of portals like Avaya and Genesis
Summaries of performance metrics throughout the day.
Real-Time Monitoring
Intraday Forecasting and Scheduling
Incident Management
Shift Handover Management
Performance Feedback
We are waiting for you! Apply now to get contacted by the talent attraction team
📌 Real Time Analyst (WFM) callcenter experience (Guadalajara)
🏢 Fair Trade Outsourcing
📍 Guadalajara
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