Job Description
Seeking an experienced CX Consultant to lead Customer Experience transformation initiatives and drive the design implementation and optimization of customer centric solutions across Salesforce platforms The candidate will work closely with business stakeholders architects and delivery teams to translate business goals into scalable CX solutions that improve customer satisfaction engagement and operational efficiency
Key Responsibilities
Lead CX discovery workshops and requirements gathering sessions with business stakeholders
Analyze customer journeys and identify opportunities for experience improvement
Define business processes functional requirements and solution roadmaps
Design and recommend Salesforcebased CX solutions across Sales Service Marketing Experience and Data platforms
Collaborate with architects developers and project teams to ensure successful solution delivery
Drive stakeholder alignment change management and user adoption initiatives
Support testing training deployment and postimplementation optimization activities
Provide consulting expertise during presales solutioning and transformation engagements
Required Skills
Strong experience in Customer Experience CX consulting and digital transformation programs
Deep understanding of CRM and customer engagement processes
Handson expertise in Salesforce ecosystem and multicloud implementations
Experience in customer journey mapping business process design and requirements management
Strong stakeholder management and executive communication skills
Ability to bridge business and technology teams effectively
Experience working in integral and crossfunctional delivery environments
Preferred Qualifications
Experience in Manufacturing Automotive Consumer Goods Retail or similar industries
Exposure to Customer Data Platforms Personalization AI and Analytics solutions
Experience leading largescale transformation programs across multiple geographies
Educational Qualification
Bachelor’s Degree in Engineering Business Management Information Systems or related field
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