As a Customer Intake Specialist, you will connect consumers with trusted carriers specializing in car insurance, helping them find the right coverage tailored to their needs. As a key member of our team, you will play an integral role in guiding customers through the insurance selection process, ensuring they are matched with a provider that aligns with their preferences. This is a full-time, remote opportunity for residents of the following states: AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY Requirements Minimum 1 year of customer service/call center or office experience required Technical savvy able to toggle between multiple browsers & systems using dual monitors Strong verbal and written communication skills Ability to type at least 35 WPM accurately Self-motivated, dependable, and able to work independently Must be 18 years of age Must pass a background check in compliance with state and federal laws Previous remote work experience preferred Responsibilities
Handle a high volume of inbound calls in a timely, professional manner Follow communication scripts while maintaining a natural and empathetic tone Use internal systems to document, escalate,



and track customer issues Work cross-functionally with internal departments to fully resolve customer concerns Participate in training, special projects, and team meetings as assigned Ensure full compliance with company policies and applicable financial regulations Maintain a positive, solution-oriented attitude at all times Work Schedule & Compensation
Hours:
Full-time, 40 hours/week Shifts:
Monday–Friday 7:00am-3:30pm CST Training:
Paid, 1 week, Monday–Friday, 7:00 AM – 4:00 PM CST Pay:
Starting at $14/hour + $1/hr shift differential for nights/weekends Status:
Full time- Benefit (40 hrs) eligible 1st of month after 60 days Equipment & Work Environment
Company-provided equipment for full-time, permanent employees Must have a secure, high-speed internet connection and dedicated workspace Childcare for anyone 4 years of age and younger is required. Ready to make a difference from the comfort of your home? Apply now to join a supportive, forward-thinking team where your customer service skills make a real impact in the insurance industry.

📌 Customer intake specialist (m-f) (Ciudad de México)
🏢 Five Star Call Centers
📍 Ciudad de México