Job Title: Desktop Support Technician Travel Required: Yes – up to 150 miles between offices (mileage reimbursed per policy) Job Type: Full-Time We are seeking a skilled Desktop Support Technician to join our team and provide top-notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing IT assets, providing end-user support, and ensuring smooth IT operations. The idóneo candidate is highly organized, adaptable, customer-focused, and thrives in a fast-paced, dynamic environment. Key Responsibilities:
Provide onsite and remote support for Windows and Apple laptops/desktops (IMAC – Installations, Moves, Additions, and Changes)
Troubleshoot and resolve issues on Windows, mac OS, and mobile devices
Manage hardware refreshes, warranty repairs, and equipment redeployment
Handle printer installation, configuration, and break/fix support
Oversee inventory, asset tagging, and depot operations
Coordinate equipment shipments, returns, and asset reclaim
Support executive/VIP users and perform AV system health checks
Provide walk-up support and assist with onboarding new hires
Maintain asset management systems and provide weekly inventory/outflow reports
Collaborate with external vendors for hardware repairs and field dispatch
Ensure all service requests and incidents are tracked and resolved in a timely manner
Maintain compliance with internal standards and policies
Requirements Required Qualifications:
3–5 years of experience in IT support roles
Proficiency with Windows 10, mac OS, and Microsoft Office Suite
Imaging and deploying Windows OS
Understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking)
Experience supporting networked printers and AV systems
Familiarity with asset management and inventory tracking
Outstanding customer service and interpersonal communication skills
Strong organizational and multitasking abilities
Ability to lift and move equipment up to 50 lbs
Must have a valid driver’s license and access to a personal vehicle
Preferred Qualifications:
Experience in automotive manufacturing industry preferred
MCP and/or A+ Certifications
Experience in a help desk or call center environment
Skilled in spreadsheet and reporting tools
Strong written documentation and reporting abilities
Experience supporting executive-level users