Location:
Colony Spaces, Colima, Mexico Employment Type:
Full-time Compensation:
$18,400–$26,250 MXN monthly (depending on experience) Benefits:
Health, dental, vision, life insurance, meal allowance, monthly internet & electricity stipend, mental health support resources, and more
Work Schedule / Hybrid Details: •
Training : First 2 weeks will require Monday–Friday, 8:00 AM – 5:00 PM in-office for onboarding and training. •
Post-Training Hybrid : 2 days in-office, 3 days remote. • Working Hours:
8-hour shifts aligned to CST timezone. Support is available to clients from 7:00 AM – 7:00 PM CST, so shifts will be scheduled within these hours depending on business needs. We are looking for a Support Specialist, Workforce to provide outstanding support to our Payroll clients. You will collaborate with sales, implementation managers, and third-party partners to ensure clients have a seamless experience with Payroll solutions.
The idóneo candidate is detail-oriented, organized, technically savvy, and capable of managing multiple tickets and tasks simultaneously. Strong communication skills, a solution-oriented mindset, and a passion for helping clients succeed are critical. Key Responsibilities
Respond to technical support tickets related to Payroll and Workforce products Request and gather information from customers to troubleshoot issues Contact customers via phone or screen sharing to resolve problems Guide customers on payroll integrations and product functionality Diagnose, document,



and escalate software defects to internal teams Participate in live chat support for real-time customer assistance Manage and prioritize a personal queue of support tickets Identify gaps in internal or customer-facing documentation and suggest improvements Track and share recurring ticket trends with the Implementation Team Conduct basic product training sessions for customers as needed Collaborate with sales, implementation managers, and third-party partners to ensure client success Prior experience with Payroll or HR systems Strong attention to detail and ability to troubleshoot technical issues Ability to manage multiple tickets and tasks simultaneously Proficiency in Excel Clear English communication skills (written and verbal) Ability to explain technical concepts in simple terms to customers Strong technical aptitude and experience working across multiple platforms Solution-oriented mindset with the ability to remain calm under pressure Strong customer service skills and problem-solving abilities
Nice to Have
Familiarity with restaurant management systems Experience with restaurant labor scheduling or labor management Understanding of basic accounting principles and journal entries Understanding of labor accruals Experience providing software or Saa S technical support Experience conducting customer training or onboarding sessions Experience working with live chat or multi-channel support environments
Health, dental, vision, life insurance, meal allowance, monthly internet & electricity stipend, mental health support resources, and more Growth Opportunities:
As a key player i you’ll have the chance to shape your role and grow with us. Innovative Culture:
Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

📌 Support specialist, workforce (Mexicali)
🏢 Lago
📍 Mexicali