Job Title: Patient Scheduling & Aesthetic Sales Support Position Type:
Full-time Work Hours:
9:00 AM – 6:00 PM PDT Work Days:
Monday – Friday Salary:
$5 – $6 per hour (depending on experience) Job Code:
MEDLUB Workplace:
Remote Preferred Candidate Location:
Philippines
Scope of Work / Responsibilities
We are looking for a high-performing Healthcare Virtual Assistant to support a growing medical practice with patient communication, appointment scheduling, and aesthetic service sales. This role is a combination of medical receptionist + inside sales specialist, requiring someone who is excellent on the phone, has a strong healthcare background, and can confidently upsell services. The idóneo candidate is friendly, proactive, sales-driven, and patient-focused, ensuring that every call is handled professionally while maximizing booking and revenue opportunities.
Core Responsibilities
1. Appointment Scheduling & Phone Management (Top Priority) Answer all incoming patient calls promptly (no missed calls) Schedule and manage patient appointments Maintain excellent phone etiquette and patient experience Ensure patients feel heard, supported, and valued
2. Upselling Aesthetic Services (Sales Focus) Educate patients on services such as laser treatments, weight loss, and wellness programs Identify patient needs and recommend appropriate services Confidently upsell and convert inquiries into booked appointments Support marketing efforts through patient conversations
3. Prior Authorizations & Referral Coordination Handle prior authorization requests Coordinate referrals with other providers Ensure all documentation and approvals are completed accurately
Additional Responsibilities




Respond to patient inquiries and follow-ups Work within EClinical Works (ECW) for scheduling and documentation Use Ring Central for phone communication Navigate multiple systems and patient management tools Healthcare experience is REQUIRED (non-negotiable) Experience in medical office, clinic, or patient-facing healthcare role Sales or upselling experience preferred Experience with EClinical Works (ECW) is a plus (not required but preferred)
Required Skills
Medical / Clinical Knowledge Understanding of medical terminology Ability to explain services clearly to patients Familiarity with healthcare workflows Communication & Customer Service Excellent phone communication skills Pleasant, confident, and professional tone Strong listening skills and empathy Ability to create a positive patient experience Sales & Conversion Skills Experience with upselling or sales conversations Ability to guide patients toward booking services Results-driven mindset
Deal Breakers
No healthcare or medical office experience Poor phone communication skills Inability to handle high call volume or missed calls Lack of medical knowledge Performance drop after initial onboarding period Not comfortable with upselling services
Basic requirements




Must be proficient in speaking and writing English very clearly Must have relevant work experience Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory) Must be available for video meetings with your camera on (when needed)
Technical requirements
Device:
Reliable laptop or desktop computer. Internet:
High-speed connection (minimum 10 Mbps). Audio:
Noise-canceling headset. Video:
Webcam for virtual meetings. Workspace:
Quiet, professional environment. Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U. S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U. S. Holidays: Contractors may take U. S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

📌 Patient scheduling & aesthetic sales support (Iztacalco)
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