Description We are looking for Virtual Professionals based in Mexico.
This is a fully remote position for the role of
Spanish-Speaking Property Management Operations VA. Applications with an introduction video attached will be prioritized. Due to the fully remote nature of this role, it is important that candidates are comfortable communicating on video calls. Role Summary This role exists to take operational pressure off the owners by owning the day-to-day execution of rental property operations across listings, tenant coordination, rent tracking, maintenance coordination, and lease administration. You will be the operational follow-through layer between tenants, vendors, platforms, and ownership. That means you are expected to keep workflows moving without waiting to be told every next step. This is not a passive admin role. You will manage multiple active properties, communication channels, and deadlines simultaneously while maintaining clean records and fast response times. Success in this role looks like: Listings staying active and competitively priced Tenants getting timely responses without owner involvement Rent payments being accurately tracked Maintenance requests getting resolved without constant follow-up from ownership Lease timelines being proactively managed before issues happen You will work inside structured workflows, but you are also expected to notice breakdowns, gaps, delays, and repetitive friction points and flag them early. This role is not for candidates who: need constant supervision struggle with fast-moving operational environments miss details across multiple systems become overwhelmed switching between tasks and communication channels Fluent Spanish communication is mandatory because you will coordinate directly with tenants and vendors.
Core Responsibilities
Rental Market Analysis Support
Research rental comps across Zillow, Turbo Tenant, Craigslist, MLS, and Facebook Marketplace before listings go live or pricing changes are considered Compare pricing based on location, property condition, amenities, unit size, and nearby competition Prepare pricing summaries the owners can review quickly without rechecking the raw data themselves Monitor active listings and flag when pricing adjustments are needed due to low engagement, market movement, or stronger competing listings
Listing & Marketing Management
Create and maintain accurate property listings across Turbo Tenant, Zillow Rentals, Furnished Finder, and Facebook Marketplace Upload and organize listing photos, descriptions, amenities, pricing,



and unit details Monitor listing performance and identify when listings are underperforming Respond to tenant inquiries within 24 hours using approved messaging templates Send pre-screening forms and coordinate showing schedules without requiring owner involvement for routine communication Keep listings updated immediately when availability, pricing, or unit status changes
Tenant Screening & Application Processing
Send and track pre-screening questionnaires for all inbound applicants Review submitted applications, income documents, employment information, rental history, and references Coordinate background and credit checks Organize applicant documentation so ownership can make decisions quickly Flag qualified applicants and summarize risks, missing documentation, or inconsistencies Coordinate lease preparation and e-signature collection
Move-In Coordination
Coordinate inspection scheduling, move-in dates, and onboarding timelines Ensure units are ready before tenant occupancy by following up on pending maintenance or cleaning items Prepare and organize onboarding documents and welcome packets Verify all required signatures and documentation are completed before move-in Track key handovers and maintain organized move-in records
Rent Collection & Payment Tracking
Send rent reminders and payment follow-ups proactively Monitor incoming payments across Zelle, ACH, and bank transfer platforms Maintain accurate payment records without missing partial payments, late payments, or discrepancies Issue receipts and flag overdue balances immediately Assist with late notices and escalation workflows when tenants stop responding or fall behind
Maintenance & Repair Coordination
Log and categorize maintenance requests by urgency level Coordinate directly with vendors through Whats App, email, and phone communication Schedule repairs and follow through until work is completed Follow up with tenants after repairs to confirm resolution Maintain updated maintenance records inside Turbo Tenant and related systems Escalate unresolved vendor issues instead of allowing requests to stall
Lease Renewal & Move-Out Support
Track lease expiration timelines and send notices on schedule Coordinate renewal documentation and tenant communication Schedule move-out inspections and coordinate timelines with vendors or cleaners when needed Organize condition reports, supporting photos, and documentation Track deposit deductions and refund workflows accurately
Communication & CRM Management
Manage communication across Gmail, CRM systems, Whats App, and rental platforms simultaneously Keep tenant, vendor,



and property records updated in real time Respond to routine operational inquiries without waiting for owner approval Ensure communication remains organized, documented, and traceable across systems
Utilities Coordination
Coordinate utility setup before tenant move-ins Manage utility transfers and cancellations during tenant transitions Track account statuses and prevent service interruptions Maintain organized utility documentation and account records
Requirements (Non-Negotiable)
Fluent Spanish communication skills — verbal and written Prior hands-on property management operations experience Experience handling tenant communication directly Experience coordinating vendors, maintenance requests, and operational follow-through Experience working inside multiple platforms simultaneously without losing task visibility Ability to manage deadlines, follow-ups, and documentation independently Strong written communication with fast response times High attention to operational detail and record accuracy Comfortable working in a fast-paced remote environment with US-aligned hours Able to operate without daily step-by-step supervision Must proactively escalate issues instead of waiting for ownership to discover problems Must be comfortable handling repetitive operational work consistently without quality dropping Candidates without direct property management operations experience will not be considered.
Tools
Turbo Tenant Furnished Finder Zillow Rentals Facebook Marketplace Go High Level CRM Whats App Google Workspace (Gmail, Drive, Calendar) Bank portals/payment platforms MLS (preferred but not required)
What We Actually Care About
You keep operations moving without constant reminders You notice missing information, stalled workflows, and unresolved issues early You can manage multiple conversations, deadlines, and properties simultaneously without losing accuracy You communicate clearly, directly, and quickly You document work properly so ownership does not need to reconstruct what happened You follow processes consistently but can also identify where processes are breaking down
What This Role Is NOT
This is not a creative marketing role This is not a beginner admin assistant position This is not a reactive “wait-for-instructions” role This is not a role where ownership will manage your daily priorities for you This is not suitable for candidates who struggle with high communication volume or task-switching
Position Details
Remote contractor role US-aligned working hours required Fast-paced operational environment Heavy async communication across multiple platforms Performance-driven role with high accountability Long-term opportunity for candidates who can help systemize and stabilize operations
Application Instructions

📌 Spanish-speaking property management operations va (mexico) (Iztacalco)
🏢 Scale Virtually
📍 Iztacalco