As we are a global company, and English is our primary business language, we kindly ask that all applications (CVs/resumes and cover letters) be submitted in English.
We’re
RELEX Solutions , a fast-growing and market-leading company helping retailers and consumer brands optimize their planning and operations through smart, data-driven technology. Founded in Europe, we’ve expanded across the Americas, Europe, and Asia-Pacific — and now, we’re excited to build our support capabilities in Mexico.
We’re currently hiring
Saa S Support Analysts
to join our 24/7 integral support team. Based in Querétaro, you’ll help investigate and resolve complex technical issues across our hosted environments, working with Linux-based systems, cloud technologies, and enterprise-level software platforms. You’ll join a team of 20+ experienced support professionals and have a real impact on ensuring the reliability of our services.
Note:
This is not a general IT help desk position — prior experience with software/application support in a Saa S or cloud environment is expected. You will not be troubleshooting laptops or printers, but rather solving issues in RELEX’s hosted infrastructure and production systems.
Key Responsibilities
Troubleshoot and resolve complex issues in RELEX’s proprietary Saa S environment (e.g., data processing errors, job failures, performance bottlenecks)
Monitor Linux-based servers and cloud-hosted environments, responding to alerts and system anomalies using internal tools and monitoring platforms
Investigate data-related problems using SQL and log analysis




Handle batch process troubleshooting, data integration errors, and escalations from customers or internal teams
Support environment maintenance, upgrades, and deployments in collaboration with Dev Ops and Product teams
Execute system admin tasks such as log review, disk/memory analysis, process monitoring, and service restarts
Maintain and improve support documentation, runbooks, and operational knowledge
Requirements
Bachelor’s degree or 1–2 years of experience in Information Systems, Computer Science, or similar field
Strong understanding of Linux/Unix systems
(file systems, permissions, shell commands, process management)
Solid foundation in SQL and working with relational databases
Good written and verbal communication skills in English
Experience working with issue-tracking or ticketing systems (e.g., Jira, Service Now)
Preferred Qualifications
Previous experience supporting production Saa S environments or enterprise applications
Scripting experience in Bash, Python, or similar languages
Familiarity with cloud platforms (AWS, Azure, GCP)
Experience with log/monitoring tools (e.g., Grafana, Prometheus, Datadog, Splunk)
Understanding of networking fundamentals (e.g., DNS, VPNs, HTTP/S, TCP/IP)
Fluency in additional languages such as Spanish or Portuguese
Additional Details
This is a full-time, permanent position with
shift work starting at 7 AM
local time
You’ll be part of a global 24/7 support team
We can only consider applicants
already located in Querétaro
with the
legal right to work full-time in Mexico

📌 Support analyst (24/7) - mexico (Guanajuato)
🏢 RELEX Solutions
📍 Guanajuato