We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.
We pride ourselves on having great benefits and compensations, a fantastic work environment, versátil schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and as an individual. We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.
Enroute is seeking a
hands-on Service Now Practice Lead
to establish and scale our Service Now practice. This is a unique opportunity for a technical leader who thrives at the intersection of delivery, strategy, and client engagement. You’ll not only lead implementations but also shape the future of Enroute’s Service Now capabilities in Mexico and beyond.
Technical Expertise Proven, hands-on experience with Service Now (ITSM + ITOM required; HRSD and/or CSM a plus). Multiple Service Now certifications (CSA + 2+ Implementation Specialist certs). Strong background in designing and leading integrations. Track record of mentoring Service Now developers. Leadership & Communication Bilingual (Spanish/English) – able to lead U. S. client calls and build local teams. Excellent communicator with both technical and C-Suite stakeholders. Experience in pre-sales: demos, workshops, proposals, and executive engagement. Skilled in writing SOWs and negotiating requirements. Mindset Entrepreneurial and growth-driven — you want to
build ,



not just manage. Comfortable with ambiguity, but structured and disciplined in delivery. Collaborative team player who can also be the
face of the practice.
Responsibilities:
Practice Leadership Define and execute the strategy, vision, and roadmap for Enroute’s Service Now practice. Build frameworks, accelerators, and IP to drive delivery efficiency and consistency. Hands-On Delivery Lead implementations across Service Now modules (ITSM, ITOM, HRSD, CSM). Drive architecture, configuration, and complex integrations with platforms like Azure, AWS, Jira, and SAP. Client Engagement Act as the primary client-facing expert for Crothall and other customers. Run workshops, demos, and executive-level presentations. Translate technical solutions into measurable business outcomes. Team Building Recruit, mentor, and grow a high-performing Service Now team in Monterrey. Promote certifications and ongoing skill development. Pre-Sales Support Partner with sales on solutioning, RFP responses, and new opportunities. Write SOWs, shape proposals, and help drive business growth. Quality & Governance Establish and enforce best practices, standards, and governance across all Service Now engagements. Monetary compensation Year-end Bonus IMSS, AFORE, INFONAVIT Major Medical Expenses Insurance Minor Medical Expenses Insurance Life Insurance Funeral Expenses Insurance Preferential rates for car insurance TDU Membership Holidays and Vacations Sick days Bereavement days Civil Marriage days Maternity & Paternity leave English and Spanish classes Performance Management Framework Certifications TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID Taquitos Rewards Amazon Gift Card on your Birthday Work-from-home Bonus Laptop Policy
Equal employment

📌 Servicenow lead (Guadalajara)
🏢 Enroute
📍 Guadalajara