Company Description
Blue Optima’s vision is to become the general reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what has been done before. We are a global organisation with headquarters in London and additional offices in India, Mexico, US and Japan. We are made up of 120 individuals from more than 20 different countries. We promote an open minded environment and encourage our employees to create their own success story in this high performance environment. Location:
Guadalajara, Mexico Department:
Technical Support
Job Description
A Support Engineer Level 1 plays a critical, customer-facing role within Blue Optima’s Customer Success Organisation. As a product expert with a strategic, customer-service-oriented mindset, this engineer is responsible for the technical aspects of customer success, including onboarding, training, and support. Acting as a coach and trusted advisor, the Level 1 Engineer works to understand the customer’s technical objectives, designs a tailored implementation plan, and guides them through full adoption of Blue Optima’s Active Multi Site product suite. Full, structured training for Blue Optima products will be provided, with opportunities to gain industry-standard certifications in relevant technologies. Key Responsibilities Onboarding:
Engage with customers remotely to assist with onboarding activities,



proactively participating in the sales-to-services transition to understand their challenges and requirements. Adoption:
In partnership with the Customer Success Manager (CSM), maintain a deep understanding of the customer's technical infrastructure and objectives to ensure the full adoption of Blue Optima's software. Ongoing Improvement:
Continually seek improvements to products and processes, capture lessons learned from customer engagements, and share opportunities for improvement with the wider business. Documentation:
Create and manage customer-facing documents, including solution designs and test plans.
Qualifications
Strong systems administration skills for both Linux and Windows, including installation, management, and configuration. Expected to have at least 10 years of experience in the field of IT with expertise in Linux Experience in an enterprise software professional services or a technical, customer-facing role. Experience working with enterprise-scale organizations with file or object storage, IP networking, or Linux/Windows compute environments. Knowledge of data copy, data movement, replication, or disaster recovery solutions. Proficiency in a scripting language (e.g., Bash, Python) to automate tasks or collect debug information. Experience working with Cloud Object Stores such as AWS S3, Microsoft Azure, or Google Cloud. An understanding of networking, both architectures and protocols. Familiarity with version control systems like Git and Subversion is advantageous. Preferred: Technical certifications such as Linux, Microsoft, AWS, or Azure. Education Bachelor’s degree in Computer Science or a related field preferred, or 3+ years of experience in a similar role.
Additional Information

📌 Support engineer level 1 (Ciudad de México)
🏢 BlueOptima
📍 Ciudad de México